Nexus 6p can't get past lock screen

[Ryandrew94]

Sometimes for no apparent reason I cannot get past the lock screen. I have to press the power button a few times to turn the screen on and when I try to unlock it by either swiping or using fingerprint, the screen will just turn off. I have to completely restart my phone to get past the issue.

This happens multiple times a week and sometimes multiple times a day. I'm thinking it's some sort of software issue?

I know for a fact it isn't my phone case pushing the sim slot or any buttons. Thanks in advance ☺

 

[dpham00]

Mod Note, I will move this to the 6p forum for more visibility

 

[B. Diddy]

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.google.com/nexus/answer/2852139?hl=en

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.