No "On Lock Screen" choice

[congaman59]

on my wife's sprint galaxy S7 running android7.0. In the "App notifications" menu for all of the apps listed there is no choice for "On lock screen"
so that is Settings>notificatons>Advanced>"any application">there is no choice for "on Lock screen". the other choices are thre just ot that one.
Yes in settings>notifications & Security> Notifications on Lock Screen> is set to "show content".
something is up because she can not get notifications from our ring doorbell on her lock screen or her status bar. So is there a setting for show pop ups also?

 

[Ca_lvn]

Re: No "On Lock Screen" choice

Does the software or app for the doorbell have a display setting just guessing here because you were pretty thorough in your post


https://support.ring.com/hc/en-us/a...-Ring-Notification-Issues-for-Android-Devices

 

[congaman59]

yes the ring app has dip switches for alerts on and off. They are turned on.
I went through all those troubleshooting things with a tech on the phone earlier. He concluded it must be something with the phone