No sound alert when message received

[AC Question]

Have Moto G, 4G LTE phone But it will not sound alert when a Message is received. I have tried every remedy listed on internet and nothing works. One curioues thing is: When I send myself a message the sound works but not when anyone else sends me a message.

 

[B. Diddy]

Welcome to Android Central! Does this persist in Safe Mode?

 

[Monocacy]

No, It seems to work properly in SAFE Mode.

 

[B. Diddy]

Since it works in Safe Mode, something you installed might be interfering. Unfortunately, there's no easy way to narrow the problem down further apart from uninstalling apps one by one and seeing if that clears it up.

 

[Monocacy]

No, It seems to work properly in SAFE Mode. Well, after fighting this for a week, nothing else cures the problem so I guess I will uninstall one by one.

Thanks for your assistance B. DIDDY. I will try to let you know when/if I find what is causing the problem.

 

[Monocacy]

I started deleting Apps, one at a time, but got impatient and deleted several at one time. Whatever, it worked and now I have an alert when receiving a message. I think it was either Airdroid or 360 Security that was causing the problem. Thanks

 

[B. Diddy]

Great! If I had to guess, I'd lean towards 360 Security. In general, 3rd party security apps aren't necessary these days, thanks to Google Play Protect. You can also follow some of these other guidelines to protect yourself:

1. Avoid shady websites that deal with things like porn, gambling, and "free" (aka pirated) apps/music/movies.

2. Never ever tap on a link that appears in a popup while browsing, especially if they're warning you that your phone is infected -- they're just trying to scare you into installing some bogus "antivirus" app that is probably malicious itself.

3. Only install apps from well-established app sources like Google Play Store or Amazon Appstore. Read a bunch of app reviews before installing an app to look for any complaints about adware or suspected malware.

4. Turn on Google Play Protect features in Settings>Google>Security. This allows Google to periodically scan your phone's apps to look for malware.

5. Turn off "Unknown Sources" in Settings>Security. This prevents any app that wasn't obtained from Google Play Store from being installed (which could include malicious apps that are inadvertently downloaded).

 

[tierra22]

Hi I figured it out! If you have the music and video games volume off it won’t annouce new message alerts—find this under the pull down thingie at top of phone (sorry I’m an iPhone user but wanted to help) there is a phone symbol and a volume bar, right after the volume bar is the round settings symbol with the gear in it—click that and then go down to “music videos games” and turn the volume bar way up. It totally works! Before I found this we had tried everything including replacing SD card! Hope that helps!