no sound when I play video

[joemontana]

I've looked in settings/my device/sound
Everything is turned up.
All my system sounds work, ringtones, alarm, etc
I first noticed it tonight when I played a vid here on ac
I have subsequently played several videos from YouTube and Facebook.
The video plays fine, but there is no sound.
I've swapped batteries, restarted numerous times.
Suggestions on where I might look to solve this?
Joe



z NOTE: I tried using headphones, video sound works fine

Joe , Kalispell, MT
Posted via Android Central App

 

[Saukrateaz]

Are there sound controls in the video app your using that may be turned own or off that are secondary to the phones sound settings?

 

[joemontana]

Thanks! I solved it by wiping the cache partition.
I was going to do a factory reset, but decided to try a less destructive thing first.
Joe

Joe , Kalispell, MT
Posted via Android Central App

 

[jdazzr]

What cache partition are you referring to? I had the same problem http://forums.androidcentral.com/verizon-samsung-galaxy-s4/362201-embedded-youtube-video-audio.html

 

[joemontana]

I followed the directions here, chose the first option.
http://getandroidstuff.com/how-to-factory-reset-samsung-galaxy-s-4/

Joe , Kalispell, MT
Posted via Android Central App

 

[jdazzr]

Thank you! I'll try it tonight!

 

[Pallemans]

What I did was to go to the Facebook app. Click on the menu button (the three bars topright corner). Scroll down to app settings. Scroll down to "delete cache for fb opened internet pages" and delete this cache. Then I selected and deselected the option "use 3rd party browser app". Then I closed the app. Killed all background running apps. Went to phone settings. App settings. Find facebook. And deleted the cache there aswell.
Now clicking a YouTube linked video in Facebook wall, opens in Facebook inhouse browser plays the embedded YouTube video with! audio again.
Nice!

 

[KTFrog]

I think the problem is most likely an operator malfunction.
I got caught on this myself.
I went thru the whole press the speaker / erase the cache partition / factory reset
bit and none of it worked.

Android is a new thing and the applications I have seen are not polished yet.
(Example: having to use the Gallery to select a contact photo.)

This assumes the Galaxy S8 but should be similar on other Android cellphones.
I am going to type this as if you want to play back a video you shot (with sound).

Tap 'Gallery' then 'Camera'.
You will see thumbnails of the videos you have taken.

Tap a video thumbnail.
The video will appear to be playing in a loop without audio.
There will be a 'play' icon in the middle of the video.
Tap the 'Play' icon in the middle of the screen before it disappears.
The video will start playing with audio.

Note:
Make sure you do not have your sound turned all the way off.

 

[Delfine_Sue]

On my Galaxy S4, only the sound in videos wasn't working. I opened the settings while the video was playing (touch the spot to the left of the home button at the bottom and a dialog box will appear) and there was an option to "listen via device" or something like that. The sound started playing immediately.

 

[OmarsAnDroid]

On my Galaxy S4, only the sound in videos wasn't working. I opened the settings while the video was playing (touch the spot to the left of the home button at the bottom and a dialog box will appear) and there was an option to "listen via device" or something like that. The sound started playing immediately.

^^This^^ (Thank you Delfine_Sue)

[I have a Samsung Galaxy Note 5 running Android 7.0]

Basically, whatever browser or soon you may be using when you experienced this problem, has a setting that muted the audio coming through.

I am using Chrome so:
From the Chrome "Menu",
Scroll down to and tap "Settings",
Scroll down to and tap "Site Settings"
Scroll down to and tap "Sound"
[In Chrome, it has 2 primary settings: *Allowed* & *Muted*] (pretty self explanatoty), but...
[[You can also have it set to "Muted", and then setting some exceptions by adding the URL of the website you want to allow audio playback]]
Navigate back to the page where the video is embedded, and you should hear the audio loud and clear.