No system update options

[Meerkat66]

Hi all, I've had my 6p for a couple of days now and I have no options to check for system updates, when I click about phone and then system updates I get a grey screen with a light grey strip with check for updates on it but it does nothing when I click on it, not even tell me my system is up to date.

Also all my other android phones had other options about downloading over wifi, I have none of these, am I missing something or is there something else I should be doing ?
thanks

 

[cwbcpa]

This is what mine looks like. I can check for updates by touching check for updates. I assume your screen doesn't look like this?

 

[Meerkat66]

Thanks for the reply
that was the screen I was expecting but have not got,
any ideas how I can get mine to look like that
thanks

 

[renegad3]

are you using a custom ROM ?

 

[Meerkat66]

No not using a custom ROM
Thanks

 

[dc52ltr]

Can I ask ,where did you buy your phone from?

 

[Meerkat66]

I got it from ebay,
the phone is not rooted and is showing the latest may update has been installed
thanks

 

[GSDer]

Has the device been unlocked?
What firmware build is it running?

Did you do a Factory Reset before you initially set it up? (I'm assuming that it wasn't a brand new device.) If not, you might want to clear the system cache in Recovery mode and then perform a Factory Reset, just so you're working with a known configuration.

 

[Meerkat66]

thanks GSDer
just done a factory reset and the system update is now back
thanks