No updates for S21 Ultra on AT&T?

[Mdbills484]

UPDATE: AT&T tried rolling me out uosayes with no success so they replaced my phone and all seems well on the new device.

 

[mustang7757]

I feel lucky not to have experienced this issue with my AT&T Samsungs. But hanging out on the AT&T support forums has certain made me aware of the problem.

AT&T and Samsung blaming each other sounds normal, but AT&T knows they are the ones that control the OS rollout to the phones they sell.

However, as best some of us can tell, it seems the issue is that AT&T does not always get the right IMEI in their back-end OS distribution system. The account system may have it right, but somehow it gets lost on the back end, causing a break where the phone just isn't seen to ever get the OS. That's possibly why even if you get tech support to force sending the OS, it still doesn't get to the phone - possible IMEI mis-match. This is all speculation, but AT&T sure ain't trying to figure out the problem.

It also could be why unlocked phones have problems as well with AT&T.

If using Odin is not possible, you could try to find the nearest uBreakiFix store. They can usually directly upgrade the OS. But you'll have to do a backup as their process usually wipes the system memory to factory defaults.

Unlocked on Att don't seem to have this problem , it's the carrier version and if you look here in the Forums with Att users it's been plenty since Note 9/S9 series I've known and helped here.

 

[mustang7757]

UPDATE: AT&T tried rolling me out uosayes with no success so they replaced my phone and all seems well on the new device.

Hopefully it stays that way going forward

 

[paridge]

I had this problem with the S20 Ultra. So far, I've been getting the updates for my S21 Ultra

 

[David Thomas24]

my issue been fix it turns out that it was a wifi net work issue on my end

i this came back from town from are AT&T store i told them what was going on and why i was not getting any software updates and it turns out when they used there network the updated pop right up so it may have been a net work issue on my end and not any thing else any ways am on the May software update now now i can enjoy this phone

 

[Mdbills484]

I got the May update today so I'd say the problem is resolved with the new device.

 

[AlphaBeepBeep]

is the June update out yet? got it on my Fold 2 but not my s21 ultra

 

[ironass]

If you have the AT&T carrier locked variant, G99*U, then the latest update shown on the AT&T website is for the AUDB release with the May security patch. See...

https://forums.androidcentral.com/e...1428542/Samsung/SamsungSMG998U&token=1Z0OwYWn

The AT&T unlocked models, G99*U1, are on the AUE3, update with the June security patch. See...

https://www.sammobile.com/samsung/g...M-G998U1/ATT/download/G998U1UES3AUE3/1547877/

Firmware for the carrier locked models is controlled and released by AT&T.