Not receiving notification from FB app

[Mirna N21]

I have noticed from about 2 weeks that I don't receive any notification from facebook app while I'm not using the app like usual, I have no idea what's the problem, even the notification setting is "on" in the facebook app and on my phone setting also, any solution ?!

 

[B. Diddy]

Welcome to Android Central! Is Restrict Background Data turned on for Facebook in Settings>Data Usage?

 

[Mirna N21]

No, it's not

 

[B. Diddy]

Is it just that you're not getting audible notifications and you still see the Facebook icon in the status bar, or is there no notification whatsoever?

Any power-saving modes turned on?

 

[Mirna N21]

No I don't get any audible notifications and I don't see also Facebook icon in the status bar at all, it only show the number of notifications on Facebook icon .

And no any power-saving modes turned on .

 

[B. Diddy]

Try going to the App Manager, selecting Facebook, tapping Storage, then Clear Cache/Clear Data. Now open Facebook again and log back in. Does it work now?

 

[Mirna N21]

No it didn't work :'(

 

[B. Diddy]

Ok, try a general cache partition wipe: https://support.t-mobile.com/docs/DOC-28932

 

[Mirna N21]

I tried it and it didn't work also, I don't know what to do else

 

[B. Diddy]

Look in the Settings>Battery menu for an App Optimization menu. Try turning off optimization for Facebook.

 

[Mirna N21]

Facebook doesn't exist in the list !

I have tried another account instead of mine, pushing notifications have been working, that's mean there's a problem in my account or what ?!

 

[B. Diddy]

I've seen this mentioned a few times before, but I don't think a solution was ever discovered. Can you try logging into your Facebook account on someone else's phone and seeing if the same problem happens?

 

[Mirna N21]

I have tried and the same problem, no pushing notification

Thanks for your help and if you figured out anything to solve this problem please tell me

 

[B. Diddy]

See if Method #4 here helps: https://appuals.com/fix-facebook-notifications-not-working/