Not recognizing Epic 4g as a USB drive

[camtah]

Aha...are you using the docking station? I noticed that I wasn't getting any devices on my win7 64 bit while I was connected to the docking station and the software that you use with it. When I connected the phone directly with the USB cable I did get the list of "three" (ie Charging,etc)

 

[TehSuk]

Win 7 x64 Ultimate Ed, fully patched. No docking station for the phone, just the USB cable the phone came with. I got 2 prompts on the phone when I connected it to the computer -- first was to choose charge/tether/storage. After choosing mass storage the drivers in Windows installed, the phone showed up as a removable device but prompted to insert a disk. At that point I noticed on the phone that I was being prompted to mount the phone as a disk. Once I did that I was able to browse the phone like any other drive.

 

[adnauseam]

Same issue on my new 27" iMac. Tried setting USB debug on, that didn't work either. *sad face*

 

[Tpma4life]

I am currently running windows 7 ultimate 64 bit. Whenever I try to mount the phone via SD on my PC, either 1 of 3 things happens: It detects the SD temporarily, then says the entire card has 0 bytes available, and 0 b total. 2. It recognizes the device normally, 14.7 gb available or whatnot, but whenever I try to drop an item on the SD, it stays in the "discovering...moving..." state permanently. 3. It doesn't detect the SD card at all.

I know I'm not the only one with this issue seeing as how I called sprint and they said it's going rampant with calls about the same issue.

Has anyone here had these issues and been able to fix it?If so..howso? I'm at wits end and about to downgrade back to Windows Vista..::Shudder::

 

[jd195]

I know that this doesn't provide much extra information but here's what just happened to me:

Started out getting the same issues described above (computer not recognizing the phone even after getting the drivers from Samsung's site and following all instructions correctly).

This was on my desktop which is running Windows 7 (64 bit)

Gave it a try on my laptop (Windows 7 (32 bit)) and the computer recognized it with no issues.

Tried again on the desktop, still nothing. Switched it from the USB port on the front of the computer near the power buttons to one in the back and it works just fine now.

I don't know what could be causing this, since I didn't think that the auxiliary USB ports were functionally any different than the main ones on the motherboard, but it seems to have helped.

Again, I know it's not the most technical explanation, but hopefully it helps someone.

 

[caliskimmer]

Running Mac OS 10.6.4 and it recognizes the phone perfectly. Although I have seen that there were issues with syncing in pre-release versions. You'll probably have to ask what to do over at XDA or wait for a software update.

 

[jamex]

I have used it on Win 7 32bit and 64bit with no issues with mass storage.

 

[caliskimmer]

I have used it on Win 7 32bit and 64bit with no issues with mass storage.

Would you say this is a remote issue or one of those half-and-half issues? Man am I getting confused by how some work and some don't.

 

[H_D]

Works great for me. Three options came up & selected "mass storage".

 

[HAAS599]

Here is a link for 64 bit and 32 bit windows drivers

One click root for the Epic 4G! v2.1.1

Hope this helps

 

[caliskimmer]

Works great for me. Three options came up & selected "mass storage".

Same here.

 

[Tpma4life]

Has anyone with these issues maybe tried disablign driver signatures in bootup? Someone gave me the suggestion last night but I was already going to bed. You press F8 at startup I believe and disable them..it might work?

 

[vtective]

I am having this problem too on a both a Windows 7 PC and a Snow Leopard Mac.

 

[MortiseMaker]

Turn USB debugging OFF

I am also running Windows 7, 64-bit. I could not get the phone to come up as a USB drive either. I "chatted" with Samsung tech support and the agent talked me through turning USB debugging off. The phone was immediately recognized as a USB drive once that was accomplished.

The steps are:

1) From the "home" screen, press the left-most icon, just to the left of the home icon at the bottom of the phone.

2) Select "Settings" from the pop-up menu.

3) Select "Applications" from the list of settings.

4) Select "Development" from the list of applications.

5) Select "USB debugging" from the list of development items. Check to see that the checkbox arrow is no longer green - but now appears grey - (off or unselected).

6) Press the home icon at the bottom of the phone and connect via USB cable to your PC. NOTE: It may be important to select a USB port that is directly on your PC - not one that is on an attached USB hub.

7) The phone displays: "Select USB mode" with choice of: Charging, Mass Storage and Tethered Mode. Select "Mass Storage".

8) Check for a new drive letter from Windows Explorer.

 

[adjmcloon#IM]

I just wanted to report back that I got it working. I was using a 3rd party micro USB cable instead of the one Samsung sent with the phone. Doh!

I am Windows 7 64bit and was the OP.

 

[odub303]

I cannot get this to work with my Macbook Pro no matter what combination I try. The end result is that the MBP gives me an error message saying "the disk you inserted is not readable" or something like that. The volumes show up in Disk Utility but I cannot mount them and therefore cannot access them. Two drives show up in Disk Utility, the Samsung SPH D700 card and another labeled "disk2s1". I spoke to Samsung support and lol they told me to download a 3rd party app from the market because their phones do not connect to Macs....ummmm yeah right.

 

[SomeAudioGuy]

I've gotten Mass Storage to work on XP, Win7 Pro 64, and OSX 10.6.
The ONLY issues I've had are with the phone being in debugging mode, and the very first time I tried Win7.
I plugged the phone in with the screen off, and the lock screen seemed to interrupt the driver installation the very first time I tried to hook it up.

I disconnected and re-connected with the phone on and drivers were properly loaded.

 

[odub303]

How did you get it working in OSX? I cannot get it to work with or without usb debugging checked.

 

[liquidxit2]

Sounds like people arent loading the drivers. I can read and write to the sd card with debugging off or on. I bet if the ones having an issue go to device manager and look they will see the hardware errors.

 

[odub303]

Sounds like people arent loading the drivers. I can read and write to the sd card with debugging off or on. I bet if the ones having an issue go to device manager and look they will see the hardware errors.

Except for those of us using Macs......