Note 10 plus pen

[allysisa]

Hi all everytime I put my phone in a case the pen comes on like the air command and if I take the pen out and put back In it doesn't take off air command, but as soon as I remove phone from the case the air command goes off.

Only got the phone yesterday any advice please x

 

[cyberdman]

Is the pen pushed all the way in? Push it in against the spring until it clicks in place.

 

[allysisa]

Yes it is soon as I put 8n leather case the pen icon com on soon as I remove the case the pen icon goes away

 

[B. Diddy]

Where did you get the phone from? Could it be a Note10+ clone, and not a genuine one?

 

[mustang7757]

Is the case a magnet style?

 

[allysisa]

No just a leather case , oh god I hope not I got it from cex traded in note 9 for it how do I find out if a clone please

 

[allysisa]

I just did the *#06*# and I got the screen that lets you test things and I put my IMEI number in check and I got this

Serial Number: RFCM7006Z7A
Model: Samsung Galaxy Note10+ 5G
Model Number: SM-N976B
Product Code: SM-N976BZSABTU
Carrier: United Kingdom Open
Production Date: Jul 27, 2019
Warranty Status: Expired
Warranty Exp. on: Nov 02, 2020
Device Age: 849 Days

 

[mustang7757]

I just did the *#06*# and I got the screen that lets you test things and I put my IMEI number in check and I got this

Serial Number: RFCM7006Z7A
Model: Samsung Galaxy Note10+ 5G
Model Number: SM-N976B
Product Code: SM-N976BZSABTU
Carrier: United Kingdom Open
Production Date: Jul 27, 2019
Warranty Status: Expired
Warranty Exp. on: Nov 02, 2020
Device Age: 849 Days

Go to settings>about phone>status Info>phone status says official?

 

[B. Diddy]

It sounds legitimate. See this -- it looks like cases with magnets can cause this kind of problem: www.samsung.com/us/support/answer/ANS00077674/

 

[mustang7757]

It sounds legitimate. See this -- it looks like cases with magnets can cause this kind of problem: www.samsung.com/us/support/answer/ANS00077674/

OP mentioned it has no magnets

 

[B. Diddy]

It'd be helpful to know what brand and model of the case the OP has. If it has a flipcover, then there's a good chance there's a magnet embedded somewhere, which is used to trigger the smartcover sensor. Also, flipcover cases may have magnets to keep the cover closed.

 

[mustang7757]

It'd be helpful to know what brand and model of the case the OP has. If it has a flipcover, then there's a good chance there's a magnet embedded somewhere, which is used to trigger the smartcover sensor. Also, flipcover cases may have magnets to keep the cover closed.

I agree, lets find out more

 

[allysisa]

It's a flip I can take a picture if you lik it's just a case I got from a phone shop,
How do I attach a photo again please

 

[allysisa]

Not sure if that worked x

 

[allysisa]

In phone status it does say official X

 

[allysisa]

It's definitely the case as when in the case my pen doesn't press the 9 first time but my finger does and when out the case the pen presses the 9 in a heart beat so basically I think the case is poo and now I've got to get another case.

I'm going to look a tool in the shop trying cases to see my pen isn't affected ha ha I may have to try a few shops and they see me coming and close the shop as think I'm a mad lady ha ha,
Many 5hanks for all the support I've received from you guys X.

 

[B. Diddy]

Since it's a flipcover, there's almost certainly a magnet embedded in the case somewhere that's causing the problem. I'm guessing your phone is totally fine.

 

[allysisa]

What case would you suggest please ??

 

[cyberdman]

Any non-flip.

 

[allysisa]

Thanks X