Samsung S22 Ultra Touch Screen Problems

[Taslim Dude 786]

I'm having a problem with my supposed to be brand new sealed Samsung S22 I got off E-Bay vendor "ELEC-HUB". When I first got it and was setting it up I started playing with the S-Pen to control it and while it was up dating and transferring Apps, settings and Data from my old phone the screen stopped responding to touches from my finger and only responded to the S-Pen, I thought maybe it was because I was playing with the S-Pen while it was transferring my info and just freaked out but after everything was completely finished setting up and transferring it happened again, when I would use the S-Pen it would not respond to regular touches with my finger until I pushed the power button to put it in Standby mode and then pressing it again to un lock it. Also when I was listening to You Tube Videos at work You Tube would start increasing the play back speed without me touching the phone's screen and I had it in my holster case on my belt with a protective clear case. I never had this problem with any of my other phones. Today I had it sitting on my desk without being in the protective case or carrying case and it started playing a You Tube Video and a increased speed and when I wiped the screen off with a soft cloth designed to clean Eye Glasses it seemed to fix the problem but why would a possibly dirty screen cause this on the S22 Ultra but not any other phones that had way more finger prints and dirt on their screens? If just slight finger prints cause issues with the touch screen that's a problem, most people are not obsessed with having perfectly clean screens and are constantly cleaning the phone's screens every few minutes or even every hour or so.

 

[Laura Knotek]

Have you contacted the seller and asked for a refund?

 

[BerryBubbles]

Have you contacted the seller and asked for a refund?

That sounds like the best place to start. Better sooner than later.

 

[Taslim Dude 786]

Have you contacted the seller and asked for a refund?

Yes and I'm waiting for them to send me a Pre Paid Return Label.