Note 3 dead, not charging and won't turn on

[dpham00]

Does not fit to note 3!!!

i love my note 3

It looks like micro usb. If so it would fit. Can you post the part number on the cable?

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[chloeshotmom]

It looks like micro usb. If so it would fit. Can you post the part number on the cable?

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

How would it be possible?

i love my note 3

 

[FBA]

It should fit, on the right side of the connector port of the phone, if you're looking at the phone from the front.

Your USB port fits both USB 2 and USB 3, which uses the whole port, but the Micro USB 2 connector fits in the right side and will charge your phone. albeit not as fast as the OEM charger from Samsung. They should have sent you a brand new charger Note 3 USB 3 cable and charger, not the one they sent you.

The operator you dealt with is a moron and should be fired. Call them back, and demand to speak to a a supervisor. They should be able to get you the right charger. They are obligated to send the correct one. This one will work, but it will take twice as long to charge the phone.

 

[chloeshotmom]

It should fit, on the right side of the connector port of the phone, if you're looking at the phone from the front.

Your USB port fits both USB 2 and USB 3, which uses the whole port, but the Micro USB 2 connector fits in the right side and will charge your phone. albeit not as fast as the OEM charger from Samsung. They should have sent you a brand new charger Note 3 USB 3 cable and charger, not the one they sent you.

The operator you dealt with is a moron and should be fired. Call them back, and demand to speak to a a supervisor. They should be able to get you the right charger. They are obligated to send the correct one. This one will work, but it will take twice as long to charge the phone.

Thanks a lot! I called them already. And they will send a new one. My gosh too many trouble with this phone.

i love my note 3

 

[dpham00]

It should fit, on the right side of the connector port of the phone, if you're looking at the phone from the front.

Your USB port fits both USB 2 and USB 3, which uses the whole port, but the Micro USB 2 connector fits in the right side and will charge your phone. albeit not as fast as the OEM charger from Samsung. They should have sent you a brand new charger Note 3 USB 3 cable and charger, not the one they sent you.

The operator you dealt with is a moron and should be fired. Call them back, and demand to speak to a a supervisor. They should be able to get you the right charger. They are obligated to send the correct one. This one will work, but it will take twice as long to charge the phone.

micro usb 2 or 3 cable should charge the same, provided that they are both high quality cables. I have tried it myself. Though micro usb 3 has faster transfer speeds when connected to a USB 3 port.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[FBA]

Yes, but if read further up the thread, you'll see that they sent her a 1-amp charger!

 

[dpham00]

Yes, but if read further up the thread, you'll see that they sent her a 1-amp charger!

Yes, the issue is with the 1a charger, not the cable.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[anon8380037]

I thought America was the home of great customer service.

This was shocking treatment and a long time to sort. Maybe it was compounded by an initial misunderstanding by an inexperienced rep. This goes up the chain with his/her version of events.

Samsung should have fixed this mess up through ATT or direct. Could be something to do with contract law. Here sure the initial onus is on the store or Network as it's still a purchase.

It basically was not fit for purpose, unless they are blaming the OP for something we are not hearing about.
The post saying the port getting corrupted sounds plausible.

Should have been a straight in, quick test and unit switch.

Not adding anything just interested in the story so don't eat me FBA.

Posted on my N9005 via Android Central App

 

[chloeshotmom]

Theres no issue on my side. I guess the rep just don't have idea what's he and she are talking about. I specifically stated that I need a charger with my note 3 and she said yea she will send me one but not the same with stock charger. She even told me that shes going to send me 1mp.
I called yesterday they told me they will send me one like the stock charger. But didn?t received any confirmation. I called this morning and asked to confirm the rep told me. There is no status of order made yesterday. So she made another order for me today. And send me the confirmation.
She said it was $38 but she will credit it in my account. So I dont have to pay for it.
Lets see what happens next.

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[anon8380037]

That was big of them, not!

It just seems to get worse and worse. That phone needs an OEM charger.
It should all be replaced with a fresh boxed unit, if you have all your essential backups elsewhere. You could not use Kies anyway.

We are not big on complaining in the UK, and we are regularly taken for a ride by the biggies. We do though eventually get good consumer watchdogs and media support, plus local Trading Standards offices.
Anyway it shouldn't come to that. I'm not sure if you have now isolated it down to one charger issue, or it still may be the phone as well.

I have noticed your name in other threads so I'm sure you're straight up.
- - Hi Chloe )

I will leave others to give you any further guidance with ATT in the US. Did you try the Samsung chat service?
Dphamm00 is a top guy on tech and network issues, in my experience.

Good luck getting a working phone!

Posted on my N9005 via Android Central App

 

[dpham00]

That was big of them, not!

It just seems to get worse and worse. That phone needs an OEM charger.
It should all be replaced with a fresh boxed unit, if you have all your essential backups elsewhere. You could not use Kies anyway.

We are not big on complaining in the UK, and we are regularly taken for a ride by the biggies. We do though eventually get good consumer watchdogs and media support, plus local Trading Standards offices.
Anyway it shouldn't come to that. I'm not sure if you have now isolated it down to one charger issue, or it still may be the phone as well.

I have noticed your name in other threads so I'm sure you're straight up.
- - Hi Chloe )

I will leave others to give you any further guidance with ATT in the US. Did you try the Samsung chat service?
Dphamm00 is a top guy on tech and network issues, in my experience.

Good luck getting a working phone!

Posted on my N9005 via Android Central App

I have used 3 different US carriers. Have had issues with all of them. I have been with Verizon the longest not because they have the best customer service, but because they have the best total network coverage and they are the cheapest for my uses. I have had numerous Verizon agents tell me incorrect information on numerous occasions. I have even had a few agents tell me things that are in violation of their written terms or contract. But always with persistence, I am able to get things resolved in a satisfactory manner. I find that some csr will say anything just to get you off the phone. But being polite but persistent works. I have had to ask them the same request sometimes 3 or more times and had to ask to talk to a supervisor to get matters resolved. But I certainly understand that this shouldn't be the case and that many others don't have the patience and persistence that I have. I think that that is how it works sometimes. The squeaky wheel gets the grease.

If you want top notch customer service, I recommend getting apple products. They statistically have the best service and you can go to their store to get items replaced under warranty same day. All other manufacturers don't statistically provide as good customer service as apple.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[anon8380037]

I have used 3 different US carriers. Have had issues with all of them. I have been with Verizon the longest not because they have the best customer service, but because they have the best total network coverage and they are the cheapest for my uses. I have had numerous Verizon agents tell me incorrect information on numerous occasions. I have even had a few agents tell me things that are in violation of their written terms or contract. But always with persistence, I am able to get things resolved in a satisfactory manner. I find that some csr will say anything just to get you off the phone. But being polite but persistent works. I have had to ask them the same request sometimes 3 or more times and had to ask to talk to a supervisor to get matters resolved. But I certainly understand that this shouldn't be the case and that many others don't have the patience and persistence that I have. I think that that is how it works sometimes. The squeaky wheel gets the grease.

If you want top notch customer service, I recommend getting apple products. They statistically have the best service and you can go to their store to get items replaced under warranty same day. All other manufacturers don't statistically provide as good customer service as apple.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

Interesting.

You seem to currently have good data and phone swap deals in the US, I guess you're paying for it in other ways.

Possibly too many new smartphone customers with problems they sometimes think they have (not you OP) swamping poorly trained staff.

You paint what used to be a typical scenario over here of customer service in general. Tell them any old bs and maybe they won't come back. There are now good exceptions of course. Some CW phone stores have great people, and I remember hearing Apple were good but I'd forgotten.

Using the right patient approach to the right staff can pay dividends, you're right. There are days when I can't though, and you know with some staff from the off that there's nobody home.

Posted on my N9005 via Android Central App

 

[prepaidguy9081]

You should be able to find a good 2amp 4 port charger on ebay for 5 dollars.

1 port = 2amps
2 ports = 1amp each
3 and 4 ports = 500mamps each

Sent from my SAMSUNG-SGH-I317 using Tapatalk 4

 

[FBA]

Theres no issue on my side. I guess the rep just don't have idea what's he and she are talking about. I specifically stated that I need a charger with my note 3 and she said yea she will send me one but not the same with stock charger. She even told me that shes going to send me 1mp.
I called yesterday they told me they will send me one like the stock charger. But didn?t received any confirmation. I called this morning and asked to confirm the rep told me. There is no status of order made yesterday. So she made another order for me today. And send me the confirmation.
She said it was $38 but she will credit it in my account. So I dont have to pay for it.
Lets see what happens next.

Sent from my SAMSUNG-SM-N900A using Tapatalk

Good grief, sounds like they're just complete and utter morons. I would have had their jobs by now - LOL

 

[chloeshotmom]

Received this just now. That stupid rep send me this crap! I made myself clear that I need a wall charger for note 3 and I repeat myself 5times that I want the same charger that comes with note 3 box! GRRR now im pissed off!

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[dpham00]

http://img.tapatalk.com/d/14/02/01/u7e4edev.jpg

Received this just now. That stupid rep send me this crap! I made myself clear that I need a wall charger for note 3 and I repeat myself 5times that I want the same charger that comes with note 3 box! GRRR now im pissed off!

Sent from my SAMSUNG-SM-N900A using Tapatalk

Sorry to hear it. Call back and get another replacement.




Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[dpham00]

Interesting.

You seem to currently have good data and phone swap deals in the US, I guess you're paying for it in other ways.

Possibly too many new smartphone customers with problems they sometimes think they have (not you OP) swamping poorly trained staff.

You paint what used to be a typical scenario over here of customer service in general. Tell them any old bs and maybe they won't come back. There are now good exceptions of course. Some CW phone stores have great people, and I remember hearing Apple were good but I'd forgotten.

Using the right patient approach to the right staff can pay dividends, you're right. There are days when I can't though, and you know with some staff from the off that there's nobody home.

Posted on my N9005 via Android Central App

It is luck of the draw. I have had some good csr who were very knowledgeable and go out of their way to help me. But that is rare.

If you have standard issues then it is pretty straight forward to resolve. My issues tend to be more complicated.

Also Amazon.com here has top notch customer service.

Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[anon8380037]

**2 edits**

So to get a grip on this. Your phone would not charge so they sent you another battery. Everything with AT&T was done on the phone, which I didn't grasp. The 2nd battery wouldn't charge. No red light. You had other issues with the phone ui but put that aside for now. On the first post they were to send you a charger only, not a phone, taking 6 days and $15.
With advice you got the phone to charge via a usb cable from a computer. So you have two batteries and a phone that barebones works if you can keep it powered. The first cable received charged via usb from a computer but you could not download or sync to kies. Not an expert but it would probably feed back if it charged over a certain level and not taking power from the usb port (dphamm00?) so maybe unplug after a battery is about full or above 80% whatever the figure is.
New delivery of a stock mini usb wall charger that this genius was told works on all Samsung's and to them will charge the Note 3 after a fashion, "what more does this woman want, it's good enough" scenario. They won't grasp what you're telling them that the Note 3 came with it's own double speed plug and new double width usb cable. They also included a Samsung usb to mini usb cable that I have with my S2 as you may have mentioned it will charge from your computer, so "if we send both of these this will shut her up" type scenario.
You get back on to them after speaking here and ask for a proper usb 3.0 cable and dedicated wall charger with a usb port out. They have now sent you another usb to mini usb cable from another bright spark with instructions on how to best charge your battery and with their compliments presumably.

Like others I am really sorry they are so dense, and we are angry with you.

You need the new Note 3 charger and separate usb 3.0 cable (maybe your 1st cable works but you cannot use it without the specific charger), both specifically designed for and supplied with the Note 3. Someone here should supply the part number of the charger and cable with the help of a magnifying glass, I'm in a hotel with an old 1A, or you may have the original. They either need to send you the correct high speed wall USB 3.0 cable with the new wide phone plug which attaches to this new charger unit.
They now should be obligated to send a complete AT&T Note 3 phone new in box by overnight delivery, as they left you without a functional phone that needs to be within reach of a computer port to keep charged. They should later arrange for collection of the dysfunctional units or allow you to post them back, post paid, at your leisure.
They are breaking consumer laws somewhere and you need a unit fit for purchased. You have allowed them several attempts to rectify the situation and they failed to do so.
If they fail to respond within a week, you will be forced to seek legal advice and take action in a small claims court.

Somebody clean this up for me and correct any US stuff I don't know. Do AT&T not run stores or service centres. I guess nothing close to where you live if they did.

@Chloeshotmum I hope you get someone in AT&T to understand that you have been given the run around and they should now make good.

If I got part or all of this history wrong then obviously ditch this post, but I'm just trying to put it in some (chronological) order as some posts were missing bits.
I'm to bed!

 

[chloeshotmom]

All I want is a charger like this. I dont know why they did not understand that. I know I am not good in english but I make sure they understand what i said after asking them if they do understand me. But still sending me the wrong one.
Yes they did replaced my phone and im using the computer to charge it. The old battery is not working anymore so I have to switch the new bat between the two phones. I hope u know hard it is esp if u cant transfer all your files using my back up pro, kies, smart switch or any other apps.

Sent from my SAMSUNG-SM-N900A using Tapatalk

 

[dpham00]

**2 edits**

So to get a grip on this. Your phone would not charge so they sent you another battery. Everything with AT&T was done on the phone, which I didn't grasp. The 2nd battery wouldn't charge. No red light. You had other issues with the phone ui but put that aside for now. On the first post they were to send you a charger only, not a phone, taking 6 days and $15.
With advice you got the phone to charge via a usb cable from a computer. So you have two batteries and a phone that barebones works if you can keep it powered. The first cable received charged via usb from a computer but you could not download or sync to kies. Not an expert but it would probably feed back if it charged over a certain level and not taking power from the usb port (dphamm00?) so maybe unplug after a battery is about full or above 80% whatever the figure is.
New delivery of a stock mini usb wall charger that this genius was told works on all Samsung's and to them will charge the Note 3 after a fashion, "what more does this woman want, it's good enough" scenario. They won't grasp what you're telling them that the Note 3 came with it's own double speed plug and new double width usb cable. They also included a Samsung usb to mini usb cable that I have with my S2 as you may have mentioned it will charge from your computer, so "if we send both of these this will shut her up" type scenario.
You get back on to them after speaking here and ask for a proper usb 3.0 cable and dedicated wall charger with a usb port out. They have now sent you another usb to mini usb cable from another bright spark with instructions on how to best charge your battery and with their compliments presumably.

Like others I am really sorry they are so dense, and we are angry with you.

You need the new Note 3 charger and separate usb 3.0 cable (maybe your 1st cable works but you cannot use it without the specific charger), both specifically designed for and supplied with the Note 3. Someone here should supply the part number of the charger and cable with the help of a magnifying glass, I'm in a hotel with an old 1A, or you may have the original. They either need to send you the correct high speed wall USB 3.0 cable with the new wide phone plug which attaches to this new charger unit.
They now should be obligated to send a complete AT&T Note 3 phone new in box by overnight delivery, as they left you without a functional phone that needs to be within reach of a computer port to keep charged. They should later arrange for collection of the dysfunctional units or allow you to post them back, post paid, at your leisure.
They are breaking consumer laws somewhere and you need a unit fit for purchased. You have allowed them several attempts to rectify the situation and they failed to do so.
If they fail to respond within a week, you will be forced to seek legal advice and take action in a small claims court.

Somebody clean this up for me and correct any US stuff I don't know. Do AT&T not run stores or service centres. I guess nothing close to where you live if they did.

@Chloeshotmum I hope you get someone in AT&T to understand that you have been given the run around and they should now make good.

If I got part or all of this history wrong then obviously ditch this post, but I'm just trying to put it in some (chronological) order as some posts were missing bits.
I'm to bed!

First, att is not the warrantor, Samsung is. Att is not legally obligated to provide warranty service. Now you can go through Samsung, but my understanding is that they require you to send in your phone first and their turn around time is about 2-3 weeks. So most will go through the carrier who would send you a replacement device first.

Also, the warranty doesn't require Samsung to provide new device under warranty (they are allowed to fix it or provide a refurbished device).

I have attached a screen shot from my Verizon Samsung Galaxy Note 3 manual. I am sure that the att version would have similar terms


Seems like UK has better consumer protection laws. Unfortunately, most of what you are saying is not applicable here



Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro