Jeez these companies just don't get it.
Got an email from Spigen today telling me that if I wanted to return my Tough Armor I could but that they were planning on having a new polymer jacket cut for all the US carriers in about two weeks. I could return the TA or if I waited, they would send out the replacement jacket when it is ready. I had already sent my TA back but I kept waiting to get to the part of the email where they would tell me my incentive for waiting. As you might guess, if I had held my breadth waiting for it I would not have survived the email.
Elvis and all the grey matter that actually knew how to run a company left the building in the 2008/2009 mortgage and hedge fund debacle and associated economic meltdown. Happened all over business and industry. Had there been anybody left at Spigen that actually knew how to handle this sort of thing they would have known how valuable the tiniest little gesture directed at the customer is in having the customer do what you would like him to do...in this case wait and feel good about it at the same time.....a Spigen trinket of some sort, a gift certificate toward the purchase of the screen protector (whenever Spigen's are available again) almost anything that says "hey look, we know we screwed up...we appreciate your business". We are suckers for that kind of stuff. Even if the company describes whatever the gesture is going to be to a tee and we know it is something that probably cost them $0.05 our natural human inclination is to want to see what it in our hands and have something that in all likelihood only the club of Spigen customers caught up in mic-hole-gate would have. Our natural inclination is to want to cooperate and generally all we need is a little incentive.
Staggering...not even sure these companies learn anything from their mistakes.
Got an email from Spigen today telling me that if I wanted to return my Tough Armor I could but that they were planning on having a new polymer jacket cut for all the US carriers in about two weeks. I could return the TA or if I waited, they would send out the replacement jacket when it is ready. I had already sent my TA back but I kept waiting to get to the part of the email where they would tell me my incentive for waiting. As you might guess, if I had held my breadth waiting for it I would not have survived the email.
Elvis and all the grey matter that actually knew how to run a company left the building in the 2008/2009 mortgage and hedge fund debacle and associated economic meltdown. Happened all over business and industry. Had there been anybody left at Spigen that actually knew how to handle this sort of thing they would have known how valuable the tiniest little gesture directed at the customer is in having the customer do what you would like him to do...in this case wait and feel good about it at the same time.....a Spigen trinket of some sort, a gift certificate toward the purchase of the screen protector (whenever Spigen's are available again) almost anything that says "hey look, we know we screwed up...we appreciate your business". We are suckers for that kind of stuff. Even if the company describes whatever the gesture is going to be to a tee and we know it is something that probably cost them $0.05 our natural human inclination is to want to see what it in our hands and have something that in all likelihood only the club of Spigen customers caught up in mic-hole-gate would have. Our natural inclination is to want to cooperate and generally all we need is a little incentive.
Staggering...not even sure these companies learn anything from their mistakes.
?) but the Thor looks almost every bit as protective while feeling about half as large?!? Love it. Keeping it. BTJ is now a backup.
There are so many different designs and colors that it is almost overwhelming. 
Facebook
Twitter
Instagram