note 5 video chat not working

[Sandrot]

hi guys i have a note 5 and i was able to do video chats but now i can it says unavalible i have been getting that msg since january now does any one else have this problem.

 

[B. Diddy]

Are you talking about video calling using the Phone app, or video chats using some other messaging app? If the former, make sure your VoLTE/Advanced Calling/Enhanced LTE setting is turned on. Also, which carrier are you on?

 

[Sandrot]

I am talking about the video calling on the phone not an app I was able to do it before now it says unavailable and I am with fido I tried looking for the setting under phone settings and can't find it

 

[B. Diddy]

Were you able to do video calling previously on Fido, or did you recently switch to Fido and brought over your phone from a different carrier?

 

[Sandrot]

I was able to before

 

[B. Diddy]

Which phone settings menu were you looking at? The VoLTE setting is typically in the main system settings (not the Phone app's settings).

 

[Sandrot]

Where would that be

 

[B. Diddy]

Try ​Settings>Connections>Mobile Networks>Mobile Data.

 

[myandroidgs6]

hi guys i have a note 5 and i was able to do video chats but now i can it says unavalible i have been getting that msg since january now does any one else have this problem.

On Verizon N5 ... In order to make Video call ... go to :
Settiing - Advanced calling ..."Turn on"

 

[Sandrot]

I don't see it under mobile network and I don't see advanced calling only advanced features

 

[B. Diddy]

Did you get this phone originally from Fido, or from somewhere else?

 

[myandroidgs6]

I don't see it under mobile network and I don't see advanced calling only advanced features

Like I said .. I have Verizon carrier ,


Maybe it's different from others ..
Who is your carrier?

You used to to able to , So It should be there some where in the settings .
I don't think nougat delete it ..?

 

[B. Diddy]

Who is your carrier?

The OP is on Fido, but I'm also waiting to hear if the phone was originally from Fido, or from a different carrier.

 

[Sandrot]

Sorry B Diddy I for got to say my dad got me this phone from T mobile unlocked

 

[B. Diddy]

Any recent system updates to the phone?

Features like video calling might not work well if you're not on the original carrier that the phone was designed for, so I wonder if some recent update or change in the system broke the feature.

 

[Sandrot]

The android update that was sent out a few days ago

 

[B. Diddy]

Then it's probably related to that update. Did you get it over-the-air? That would be interesting, because phones that were originally specific to a carrier usually have to be on that carrier's network to get an official system update over-the-air.

 

[Sandrot]

I must of got it over the air fido doesn't have the note 5 my dad told me when he got the phone from T mobile it was already unlocked

 

[B. Diddy]

You don't remember exactly how the update installed? It's also possible to update a Samsung phone using Samsung Smart Switch (or Samsung Kies, for older phones).

 

[Sandrot]

All I had was a notification saying I had an update so I clicked on it to start the update