Yes they (AT&T) want nothing to do with me since I bought it through Best Buy and the only reason I did that was to get the 256gb Sd card on the spot. I don't blame them I blame Samsung. 2 more weeks is bs.
I had the same problem.
I bought my phone at Best Buy
But what increased my problem was I paid my note off.
So Best Buy couldn't sell me a new phone unless I wanted to pay for it.
And At&T couldn't do nothing because I bought it at Best Buy.
Had to get it reversed. and the money put back on my credit card.
At&t said they only provide the wireless service to the phones.
They don't make them.
Samsung does.
And the money on the next plan goes to Samsung.
And you need to get your phone replaced where you bought it.
Best Buy,
Sams
Target
Or where ever.
Might make you think next time where you buy your phone.
Hate everybody had to go threw this. But things happen.