Note 7 - The screen gap is mentioned in the manual (supposed to be there)

[Jerry Hildenbrand]

Re: Anyone not returning their Note7?

Don't do this folks. Ignore the bull coming from PR, apply some common sense and think for a minute.

All Note 7's not made specifically for China telecom have:

The same battery. I do believe LG Chen manufactured them. That's common, LG does a crap-ton of batteries.

The same mainboard with the same PMIC scheme. There are some differences in the SoC area between Exynos and Qcomm versions, but those differences exist so the other 90% of the boards can be identical. That's how mass production works.

The same production techniques. Feed parts to the front of an assembly line. Let machines put then together (Google pick and place machine videos and PCB production to see some cool things). Collect parts and have a person snap them together. The same machines are used to assemble every piece for every phone.


Every Note 7 has the same defect. Yours might not ever blow up. Or it might.

And for baby Jesus' sake stop blaming it on the cable or the user. That reeks of "you're holding it wrong". Things like this happen. All Samsung can do is fix the issue. Help them fix it by swapping for a unit with the updated internal design.

 

[Kelly Kearns]

Re: Anyone not returning their Note7?

The 35 people out of the couple of million you mean?

Actually it was 24 out of 35.

35 units exploded, 24 were a battery fault. Samsung has said at least 1 million devices are at risk.

 

[Kevin OQuinn]

Re: Anyone not returning their Note7?

The 35 people out of the couple of million you mean?

Couple of million? Pretty sure you just artificially inflated the number (or my information is out of date).

The risk should be zero, and it would be if it weren't for the defective part.

To directly answer your question, yes, those 35 people. Samsung is recalling every device because they ALL suffer from having a bad battery (except for China devices apparently, which have batteries from a different manufacturer). There is no information disputing this fact. There is no "mine is from a good batch" because the information that we have is ALL THE BATCHES ARE BAD.

I'm starting to wonder if the "I'm not going to exchange my phone" crowd is just suffering from denial. Facts are being ignored.

 

[akin_t]

So, how do we even know which units are affected?

Is there are serial number cutoff or something?

 

[the real batman]

Re: Anyone not returning their Note7?

Actually it was 24 out of 35.

35 units exploded, 24 were a battery fault. Samsung has said at least 1 million devices are at risk.

Yes I know. All I'm saying is that I'm not going to run into Verizon right now like the phone is a hot potato (pun only semi intended) when it has been working flawlessly for the 2 weeks I've had it. I would never fault anyone for being cautious or concerned. Having said that I personally feel comfortable waiting until the process to rectify this issue is simple and quick meaning I can walk into the store with this phone and walk out with a new Note 7. I don't want another device such as an S7E or Iphone, I don't want to send my phone anywhere, I don't want to wait yet again for the Fed Ex guy. That's all I'm saying and given that I've had zero issues thus far I feel comfortable doing that. I'm not saying what anyone else should or shouldn't do. I would never do that.

 

[the real batman]

Re: Anyone not returning their Note7?

Couple of million? Pretty sure you just artificially inflated the number (or my information is out of date).

The risk should be zero, and it would be if it weren't for the defective part.

To directly answer your question, yes, those 35 people. Samsung is recalling every device because they ALL suffer from having a bad battery (except for China devices apparently, which have batteries from a different manufacturer). There is no information disputing this fact. There is no "mine is from a good batch" because the information that we have is ALL THE BATCHES ARE BAD.

I'm starting to wonder if the "I'm not going to exchange my phone" crowd is just suffering from denial. Facts are being ignored.

I don't think any of us are delusional. What we are however is adults who are capable of making our own decisions and don't need snarky or condescending posts chastising us for doing so.

 

[Kevin OQuinn]

Re: Anyone not returning their Note7?

I don't think any of us are delusional. What we are however is adults who are capable of making our own decisions and don't need snarky or condescending posts chastising us for doing so.

Based on your previous reply I can see that you're not actually saying you aren't going to do the recall. Good.

Yes, you're an adult and can make your own decisions. But as an adult some decisions can still be wrong and uninformed. That's the point I'm trying to make (not just to you specifically, so sorry for singling you out). Think I want to go through this with two devices? Nope.

 

[Preach2k]

Look at it this way those that way. those that have scratches on there screen or even cracks ! You get an New phone Free of Charge!!!

 

[Rosesrread1]

Definitely keeping mine
No problems at all. I called Samsung today, they were able to tell me by my giving them the imei of my phone if my battery was part of those they deemed to be faulty and in need of replacement. I was told it was definitely not in the group of those needing replacement. So for now... I'm very happy!

 

[Ry]

The risk should be as low as reasonably possible. We don't live in a perfect world so it'll never be zero. Enough cases have popped up that it's not reasonable. Kudos to Samsung for they're recall efforts so far. There was a recent (voluntary) recall of the Nvidia Shield tablet for overheating. Like Nvidia, Samsung is doing the right thing.

 

[Kelly Kearns]

So, how do we even know which units are affected?

Is there are serial number cutoff or something?

Every unit is being recalled. If your unit falls into that group, then yours is one

 

[Kelly Kearns]

Re: Anyone not returning their Note7?

Yes I know. All I'm saying is that I'm not going to run into Verizon right now like the phone is a hot potato (pun only semi intended) when it has been working flawlessly for the 2 weeks I've had it. I would never fault anyone for being cautious or concerned. Having said that I personally feel comfortable waiting until the process to rectify this issue is simple and quick meaning I can walk into the store with this phone and walk out with a new Note 7. I don't want another device such as an S7E or Iphone, I don't want to send my phone anywhere, I don't want to wait yet again for the Fed Ex guy. That's all I'm saying and given that I've had zero issues thus far I feel comfortable doing that. I'm not saying what anyone else should or shouldn't do. I would never do that.

Going right now wouldn't help.

The others had zero issues until their phones exploded.

 

[Kelly Kearns]

Definitely keeping mine
No problems at all. I called Samsung today, they were able to tell me by my giving them the imei of my phone if my battery was part of those they deemed to be faulty and in need of replacement. I was told it was definitely not in the group of those needing replacement. So for now... I'm very happy!

That is incorrect. Samsung Global, the manufacturer, has said all phones.

 

[akin_t]

Every unit is being recalled. If your unit falls into that group, then yours is one

Any idea when the new and improved batch will be available?

 

[Kelly Kearns]

Any idea when the new and improved batch will be available?

Right now thru are saying two weeks, they started manufacturing them this week, it seems.

 

[akin_t]

Right now thru are saying two weeks, they started manufacturing them this week, it seems.

What a hassle, I just got this phone exchanged two days ago.

Well thanks guess I'll be calling T-Mobile on Monday.

 

[Kelly Kearns]

What a hassle, I just got this phone exchanged two days ago.

Well thanks guess I'll be calling T-Mobile on Monday.

I think with TMO it will be easy. You might want to wait until Tuesday. Monday is a holiday, you might get out of the country customer care and you likely won't get anywhere with that lol

TMO specifically said two weeks for getting phones to everyone.

There is a TMO recall thread here:

http://forums.androidcentral.com/showthread.php?t=719895