note 8 battery temperature too low

[harry_572]

Does anyone have the battery temperature too low issue.
My new note8 doesn't charge at all.

It says charging stopped. battery will be charged once temperature is normal

 

[toenail_flicker]

did you just get it and it was traveling to you through cold, rainy areas? I always try to let my devices come to room temperature before charging. not sure what your pre-charge situation is.

 

[Old g]

never

 

[harry_572]

I tried many options. keeping it in blanket. waited for whole night. changed the charger.
also, I tried multiple charging options- with power bank, mobile to mobile charging, usb charging.

nothing works


Yes, I travelled from India to Switzerland.

 

[toenail_flicker]

I tried many options. keeping it in blanket. waited for whole night. changed the charger.
also, I tried multiple charging options- with power bank, mobile to mobile charging, usb charging.

nothing works


Yes, I travelled from India to Switzerland.

try a new charging cord and charger in a new strip or outlet. also, I found that mine wouldn't even charge if I had it on a substandard electrical strip. this is with oem charger and cord. so switch up the charging location. oem brick and cord on direct current and see if that helps anything.

 

[tonyrome56]

I had to sign up for this forum, in hope I can help one person. I wish I had the patience to sign in all of them that are asking this. I have a Note 8, same exact issue and I can't believe what fixed it and do not understand why it did. I have tested it multiple times, and I finally solved it...are you ready...It was my case! I removed it, as I had just purchased a new battery and was about to replace the old one, and I thought, let me just try charging again....and immediately it worked. For the next week it actually worked in the case, then it started again. I took the case of and what do you know, it charged. I kept testing it and it is 100% the case (no pun intended). I know this won't solve everyone's problem, but I hope it helps someone...spread the word! GL

 

[B. Diddy]

Welcome to Android Central, and thanks for the tip! That's very odd behavior. Does your case have any magnets in it?