NOTE9 May Security update problem/glitch

[Android Central Question]

Hello everyone.

I updsted my Note9 to May security patch today when I recieved notification saying an update is avaliable.

I proceeded and downloaded the update and when my phone completed installation, I turned it off and cleared data partition catche.

When my phoone booted back up I got a notification saying " Unable to install software update. Take your phone to Samsung service centre"

I am shocked. My phone works as usual, but when I go to settings and under Software Update, my Last Update box says "There's no information about this update" and I can't press it.

Did anyone else exprience this? Is my phone defect or is this normal?

Phone was bought in Europe and software updated in China today.

Thanks in advance

 

[Rukbat]

The phone downloads the update, then installs it in the background in 2 stages. Something tells me that you turned the phone off after it had downloaded the update, but before it fully installed it. If there's a good Samsung factory service center nearby, bring the phone to them. You're probably still on the previous update. (At least blowing a seamless update doesn't leave you with a dead phone, the way it used to before the seamless update system was implemented.)

 

[Cro-Note]

Thank you for answering!

There's no Service centre here as far as I know.

Do you think doing a backup with Samsung Smart Switch and factory reset would solve anything?

And when i go to software screen it says that it's on May security security update.

Is phone compromised? If I can't take it to service centre, can I use it and wait for the next update?

I hope I can still use my phone!

Best regards