Here's an excerpt from my recent chat with a VZN sales rep:
You: Ok, one more question- this device comes with a 4g upgrade. Will I need to pay an additional fee for this upgrade if I am not on contract?
Suzanne: I do understand that there will be some upgrades, however, at this time I do not have the information if there will be additional fees. My apologies this information is not yet available.
You: That's ok, thank you for your help
Suzanne: My pleasure to try to help. Is there something else that maybe, I may try to help you with or do you have any other questions for me today?
It sounds like sales reps don't know whether or not the LTE upgrade is free for non-contract users. Anybody else here anything about this?
You: Ok, one more question- this device comes with a 4g upgrade. Will I need to pay an additional fee for this upgrade if I am not on contract?
Suzanne: I do understand that there will be some upgrades, however, at this time I do not have the information if there will be additional fees. My apologies this information is not yet available.
You: That's ok, thank you for your help
Suzanne: My pleasure to try to help. Is there something else that maybe, I may try to help you with or do you have any other questions for me today?
It sounds like sales reps don't know whether or not the LTE upgrade is free for non-contract users. Anybody else here anything about this?