I just got the Prevail a few days ago, and all was going well except for one thing..
I was getting random reboots of the device. I naturally assumed it was a software conflict with something that I had downloaded, and since I had just gotten the device and didnt really have that much on it, I decided to do a factory reset, wipe all user data, and reinstall my apps one by one and monitor the system activity logs via ADB logcat.
What I found was that right before the system rebooted, it was receiving a flood of button presses. Upon further examination I discovered that the plastic battery cover, where it fit up around the power button, was actually molded to tightly that it actually prevented the power button from fully retracting after being pressed (sometimes). With the power button stuck in, just like on a PC, the system shutdown, and since it was still pressed in, the system then also started itself back up again.
The solution was very simple. I used an exacto knife to ever so slightly shave around the cut-out for the power button on the battery cover, doing so just enough to allow the full normal movement of the power button as intended. I have yet to date have the system reboot randomly on it's own after that.
I've contacted boost and informed them of the issue, as well as Samsung in hopes that they will take responsibility for the issue, recall the current battery covers due to manufacture defect, and offer replacements to those users affected.
Will they? Who knows.. But i'm willing to bet that both companies tech support departments have had users with this issue, and probably both have misdiagnosed the issue as a severe hardware defect.
So if your prevail is rebooting on its own, and you don't know why.. Check your power button. Click it a few times with the battery cover on, then a few times with it off.. If you notice a difference.. You're affected by this issue.
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