Omg I screwed up. Please help!

[anon(464338)]

Probably shouldn't post this here but I just got my Moto x pure addition but unfortunately I feel it's too big. I got a return label for a refund through Motorola support. Today I dropped the phone!!! It now has some knicks on one corner of the metal the corner of the wood has a slight curl. I'm so screwed. What would happen if I still sent it back? Will the look at it a send it right back to me? Or would they just take off money. It's a custom engraved design so I'm assuming they would not use some parts. Oh man I already ordered a different phone and I need this money. I think I'm going to be sick..

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[Slashyou]

Probably shouldn't post this here but I just got my Moto x pure addition but unfortunately I feel it's too big. I got a return label for a refund through Motorola support. Today I dropped the phone!!! It now has some knicks on one corner of the metal the corner of the wood has a slight curl. I'm so screwed. What would happen if I still sent it back? Will the look at it a send it right back to me? Or would they just take off money. It's a custom engraved design so I'm assuming they would not use some parts. Oh man I already ordered a different phone and I need this money. I think I'm going to be sick..

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Sucks worst thing that could happen is they say no.

 

[anon(464338)]

. I'd sell it on Swappa but who the heck is going to want personalized phone that has some scrapes ? Will Moto buy it back at like half price?

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[shamelin73]

I would call them and ask what they suggest but I think you will be out the money.

 

[habu968]

I would not send it back until you talk to customer service. They should be able to tell you pretty quickly what they will do. That sucks though.

 

[drew_sf]

Did you pay with a credit card that has accidental damage coverage? If so you could claim the damage, get a new phone, then return the replacement.

 

[anon(464338)]

Did you pay with a credit card that has accidental damage coverage? If so you could claim the damage, get a new phone, then return the replacement.

It's a pre paid PayPal debit card so it's not like a regular credit card. I'll call them. The thing is that it actually had a bad rattle in it that I noticed and called about the same day that I received it. They said they'd replace it but then I just decided to return. Now they are just going to think I dropped it and that caused the rattle, but it was honestly just today. I can't believe I did that. I could kick my own ****.

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[anon(464338)]

Did a live chat and they said it's not a problem if is has scratches and light damage as long as the screen is not cracked and It is fully functional, they will return it. Wow I'm relieved! . The customer service part of Motorola is really great in my book!

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[shamelin73]

Did a live chat and they said it's not a problem if is has scratches and light damage as long as the screen is not cracked and It is fully functional, they will return it. Wow I'm relieved! . The customer service part of Motorola is really great in my book!

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Make sure you copy that chat to cover your self.

Good luck.

Sent from my XT1095 using Tapatalk

 

[anon(464338)]

Make sure you copy that chat to cover your self.

Good luck.

Sent from my XT1095 using Tapatalk

They've already sent me a transcript via email. I'm pretty sure that will be all I'll need fingers crossed

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[anon(464338)]

Wow I was just sent a promo code for $25 toward accessories. Whaaat??

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