Oops... can you try again?

[Cesar Veliz]

Soooo all of a sudden I attempt to search something using Google assistant and all I get is

"Oops... can you try again?"

Is this just me? I am running 8.1.0 currently running the May 5th security patch. I use the assistant for almost every search. I just realized it yesterday. Any thoughts?

 

[ctaylors3]

Me too. Pixel XL. Contacted Google. No one there is aware of the problem. Could be that they are phasing the phone out.

 

[Cesar Veliz]

Me too. Pixel XL. Contacted Google. No one there is aware of the problem. Could be that they are phasing the phone out.

Im using the Pixel 2 XL though.

 

[Morty2264]

Me too. Pixel XL. Contacted Google. No one there is aware of the problem. Could be that they are phasing the phone out.

I imagine that wouldn't happen, as the Pixel line is 20 months old. Google has to keep the original Pixel line "running smoothly (with security updates, support, etc)" for two years. Google will hopefully keep updating the original Pixel line; at least until Fall 2018.

 

[B. Diddy]

Welcome to Android Central! I'm guessing it's either a server-side issue or there's some wonky data associated with the Google app. Go to Settings>Apps, select the Google app, then tap Storage>Clear Cache/Clear Data. Now open Google Assistant again and see if the problem persists.

 

[Cesar Veliz]

Welcome to Android Central! I'm guessing it's either a server-side issue or there's some wonky data associated with the Google app. Go to Settings>Apps, select the Google app, then tap Storage>Clear Cache/Clear Data. Now open Google Assistant again and see if the problem persists.

Thank you for the advice. I tried it after clearing the cache and still doesn't work. I guess I'll wait until Monday when I can chat with Google support.

 

[B. Diddy]

Did you also clear the app data (not just the cache) for the Google app?

 

[Zvi Reiss]

I'm having the same issue, with my Galaxy s9+. I cleared the cache and data, and still getting "oops can you try again"

 

[Kevv2288]

Same here on S9+. Its definitely something on Google end because if you go to the play store and uninstall Google App updates it works again but it downgrades it to version 7. Another temporary fix is to just disable Google assistant. You can still use Google search with your voice and it will work for general questions and sending texts or making calls.

 

[B. Diddy]

Are you all on the stable version or the beta version of the Google app?

 

[Cesar Veliz]

Are you all on the stable version or the beta version of the Google app?

I don't have beta anything. Unless its n automatic update.

 

[B. Diddy]

It might be worth signing up for the Beta program (open the Play Store app and go to the app page for the Google app, then scroll down and look for the signup for the Beta program). Maybe the beta version will work for you. I use it, and have never noticed any problems, if you're worried that the beta version might be buggy.

 

[AJOne]

Hey guys...I have a S8+ with the same issue...here's the fix. Go to apps, your google app, then uninstall updates (hit the 3 little dots in the upper right menu to select)...that did it for me. I read in some other forums hey had to do this everyday... as of of now its working for me. It sucks overall though as no one seems to know why this is happening...other than its an issue on Google's side. Good luck!

 

[Cesar Veliz]

Same here on S9+. Its definitely something on Google end because if you go to the play store and uninstall Google App updates it works again but it downgrades it to version 7. Another temporary fix is to just disable Google assistant. You can still use Google search with your voice and it will work for general questions and sending texts or making calls.

Worked like a charm. It was the app.

 

[Cesar Veliz]

Hey guys...I have a S8+ with the same issue...here's the fix. Go to apps, your google app, then uninstall updates (hit the 3 little dots in the upper right menu to select)...that did it for me. I read in some other forums hey had to do this everyday... as of of now its working for me. It sucks overall though as no one seems to know why this is happening...other than its an issue on Google's side. Good luck!

Yup +1

 

[Slovoman]

Yup +1

+1, worked fine on S8.

 

[AJOne]

...heres a follow-up. As I mentioned before some folks had to uninstall the updates everyday or the problem came back...and it did. Google auto updates is causing the issue, as this last version update is killing the assistant! If you look at the google app in the playstore as soon as you roll it back it wants to update again. What I just did was turn off auto update in the Playstore (Thks Cesar Veliz!) . This should prevent google from updating again and keep it at the current version where the assistant can still text and call. I guess Ill see tomorrow but this should work.

Its a shame we have to jumo throughthese hoops...this is a pretty major bug from Google...have they ever hard of Regression testing?? Samsung is only the largest Android based phone manufacturer!

 

[B. Diddy]

Thanks for the updates, @AJOne! The important thing here is to send feedback to Google from within the Google app's settings menu. I'm sure they've already gotten word of this bug, but it doesn't hurt to reinforce the issue. Changing to the Beta version is still a good temporary option for now, since it seems to be working fine.

 

[Spunks3]

Thanks for the updates, @AJOne! The important thing here is to send feedback to Google from within the Google app's settings menu. I'm sure they've already gotten word of this bug, but it doesn't hurt to reinforce the issue. Changing to the Beta version is still a good temporary option for now, since it seems to be working fine.

signing up and installing the beta seems to have resolved this for me (for now).

 

[AJOne]

Update...even though I turned off auto app updates and uninstalled the update in the app, as soon as I connected Android Auto the issue started again! It made me go through the AA process from scratch before it interfaced with the car... I suspect google updates were uploaded during the process... This is really becoming an issue as I use google assistant the MOST with AA.

Anyone have any ideas or a similar experience? And yea...Ill give Google some feeback alright! In the meantime Ill try the Beta route as well...