OTA 8/15/11 One Big Mess

[TheNexusMan]

I received the Gingerbread update (Build #4.06.605.3 NOT the 4.08.605.2 Build # Verizon is advertising) pushed out from Verizon on the morning of Tuesday 11/15 and my Droid Incredible immediately went haywire. I got "low memory," and "low storage," notifications (which in turn would not allow my bluetooth and email and other notifications to download or work properly), despite there being plenty of free space, some of my icons appeared stacked on top of other icons on my home screens, other icons would appear multiple times or just disappear completely, and quite humorously, Verizon was removed from the Market, and replaced by SPRINT! After doing some research online, I figured out that this update I received was actually the original Gingerbread update Verizon began pushing out back in September (which I never received), but then pulled because of these glitches, and I learned that they would be pushing that update 1st to those who never got it, and then push out a fix. Sure enough, late that same night, I got prompted to download another Gingerbread update, supposedly to fix the problems of the 1st one. I initiated the update, and then my phone told me that I did not have enough space and would have to clear message and mail data and remove apps, and then proceed with the update. I did precisely that, and got rid of the low space message, however, once I freed up tons of space, I was no longer prompted to receive the update, and the OTA has not been available to me again since. I did a soft reset, and even tried to reprogram the roaming capabilities, but neither helped. I contacted Verizon, who claimed it was their 1st time hearing of the Sprint Market issue (despite me reading about it online), and the Verizon rep apologized and contacted HTC for a 3 way conference call. HTC was absolutely NO help. The HTC rep just listened to my issues and said that I basically just had to wait for the update to push out again and that it "eventually" would. He said he had "no idea of a timeframe," but it "shouldn't take more than 2 weeks," adding that "it could happen later tonight." Contrary to what others with similar problems have stated Verizon told them, Verizon stated to me that I could NOT go to a Verizon store to get the software manually updated, and like HTC said, I would have to wait for the OTA. As for my current glitches, the HTC rep recommended I do a factory reset in the meantime, something I am dead set against doing since I just had to do one on this phone just 3 weeks ago, and had to do another several months ago. (Another thing absolutely ridiculous considering I've had the phone for just a year and 2 weeks). I have to say, I loved my HTC Incredible when I 1st got it, and thought HTC had a customer for life, but the issues I've had with this phone, and the lack of proper customer service/resolutions has me DYING to jump ship! There's no way I'm doing yet another factory reset, especially when Ice Cream Sandwich is about to come out and I will be getting a new phone...Don't think I'll ever be coming back to HTC.

 

[Magicmixr]

My sentiments EXACTLY. I feel like taking my phone to Verizon and throwing it at them. I will NEVER buy another HTC phone.....and plan to go with Samsung

 

[Underworld54]

I received the Gingerbread update (Build #4.06.605.3 NOT the 4.08.605.2 Build # Verizon is advertising) pushed out from Verizon on the morning of Tuesday 11/15 and my Droid Incredible immediately went haywire. I got "low memory," and "low storage," notifications (which in turn would not allow my bluetooth and email and other notifications to download or work properly), despite there being plenty of free space, some of my icons appeared stacked on top of other icons on my home screens, other icons would appear multiple times or just disappear completely, and quite humorously, Verizon was removed from the Market, and replaced by SPRINT! After doing some research online, I figured out that this update I received was actually the original Gingerbread update Verizon began pushing out back in September (which I never received), but then pulled because of these glitches, and I learned that they would be pushing that update 1st to those who never got it, and then push out a fix. Sure enough, late that same night, I got prompted to download another Gingerbread update, supposedly to fix the problems of the 1st one. I initiated the update, and then my phone told me that I did not have enough space and would have to clear message and mail data and remove apps, and then proceed with the update. I did precisely that, and got rid of the low space message, however, once I freed up tons of space, I was no longer prompted to receive the update, and the OTA has not been available to me again since. I did a soft reset, and even tried to reprogram the roaming capabilities, but neither helped. I contacted Verizon, who claimed it was their 1st time hearing of the Sprint Market issue (despite me reading about it online), and the Verizon rep apologized and contacted HTC for a 3 way conference call. HTC was absolutely NO help. The HTC rep just listened to my issues and said that I basically just had to wait for the update to push out again and that it "eventually" would. He said he had "no idea of a timeframe," but it "shouldn't take more than 2 weeks," adding that "it could happen later tonight." Contrary to what others with similar problems have stated Verizon told them, Verizon stated to me that I could NOT go to a Verizon store to get the software manually updated, and like HTC said, I would have to wait for the OTA. As for my current glitches, the HTC rep recommended I do a factory reset in the meantime, something I am dead set against doing since I just had to do one on this phone just 3 weeks ago, and had to do another several months ago. (Another thing absolutely ridiculous considering I've had the phone for just a year and 2 weeks). I have to say, I loved my HTC Incredible when I 1st got it, and thought HTC had a customer for life, but the issues I've had with this phone, and the lack of proper customer service/resolutions has me DYING to jump ship! There's no way I'm doing yet another factory reset, especially when Ice Cream Sandwich is about to come out and I will be getting a new phone...Don't think I'll ever be coming back to HTC.

Paragraphs please! I do understand your frustration and anger. I'm hoping they help get your phones back up and running.

 

[engineer2001]

I feel your pain - exact same experience so far for me - minus calling Verizon. I know from what others are posting that it would be a mixed bag to call them. If you act like your phone is ruined now, they will send you a used DInc to replace it. Umm, no thanks. If you act like you just want the OTA< they tell you to wait.

I can tell you from forcing it over and over that waiting will do no good. They're going to have to fix the build so it actually REBOOTS and installs instead of just saying it is going to reboot and then sitting there forever. I had no issues before that were fixed with the Gingerbread update. I only got new bugs, and this "low on memory" bug is killing me!

 

[TheNexusMan]

Underworld54, I wasn't writing an essay, I was ranting...rants don't have paragraphs!

But I am glad to say that I was finally able to fix the issue, thanks to a post on this board by Giskard...anyone still having this issue, check out his "solved" post. Now I just have to use the phone and make sure the update actually IMPROVES the performance...(fingers crossed)