Penalty for Leaving T-Mobile?

[Shilohjerry]

I paid my monthly fee for TMO and the official start date for the next month's use was 11 days later. I left TMO two days into that new billing cycle. TMO then billed me for an ENTIRE additional month. A TMO rep felt like he was doing me a favor charging me $56 and change for the two days instead of the whole amount. If you decide to leave or switch carriers, beware of this unsavory practice by T-Mobile.

Posted via the Android Central App

 

[Rukbat]

All carriers do it the same way (and have been for at least 10 years) - you pay for the entire month in advance. Leave a couple of days before the end of the billing cycle.

 

[Shilohjerry]

True, and it was already paid in advance and only two days into it. They wanted an additional month's payment.

Posted via the Android Central App

 

[raino]

All carriers do it the same way (and have been for at least 10 years) - you pay for the entire month in advance. Leave a couple of days before the end of the billing cycle.

But...but...TMO's the Uncarrier!

I remember at one point, the policy used to say something like if you port, then your final bill isn't prorated. But if you close your account, you may get a proration. I took that to mean if you're willing to lose your number (which is what would happen if you close your account) then they would prorate it, but not for porting out, which saves your number but essentially closes your account as well (if it's a single line.)

 

[Old Stoneface]

True, and it was already paid in advance and only two days into it. They wanted an additional month's payment.

I'd tell 'em to bite me.

I'm close >< to moving to a Nexus 5X on Google Fi. If they try to pull that on me, I may well order a 2nd one and port my wife's number over, as well. I don't take kindly to people trying to screw me. I was unhappy with Sprint's network's performance, when I left them for TMO, but they didn't try to play games with me.