Phone doesn't recognize fingerprint - how to access?

[AC Question]

my samsung A 5, can't recognize my fingerprint, how can i open my cellphone

 

[srkmagnus]

The A5 does not have a finger print sensor. Do you mean the S5?

 

[LanceAllan]

Log into your Samsung account and reset the password

Sent from my Adamantium™ S7 edge