Phone/Face sensor

[ckelly33]

When I pul away from a call to end it, sometiimes I have to hit the power button to get tothe screen to hang up. Anyone else? Is there something that I can change to get this fixed?

 

[B. Diddy]

Do you have a screen protector or a case whose lip hangs over the top front of the phone? Anything that obscures the proximity sensor (which is typically right next to the earpiece) can interfere, making the phone think it's still up against your ear. Make sure the screen isn't dirty over the sensor, and make sure you don't have a case that might be blocking it.

 

[ckelly33]

Nope. I pulled my screen protector off to test your theory. I may have figured out the offending scenario - when I pull my face away to hang up a call but the other person has (possibly) beat me to the hang up. It seems to take a moment to respond. Is that normal for the turbo?

 

[StephLWilliams1]

I have the same problem and am hoping it is a setting I can change.

 

[rancidcrab#AC]

Same here. Seems to happen about 50% of the time.

 

[ckelly33]

Yeah, 50% sounds about right for me too. I guess it is a common issue then?

 

[rancidcrab#AC]

Any update on this? It's consistent on both turbos I have.

 

[ckelly33]

Still happening. I'm wondering since it is inconsistent if it is dependent on how the phone is held?