Phone Freezing After Recent Note 5 Update

[John Vick]

Every since recent update, my phone is freezing up, anybody else experiencing it also???

Posted via the Android Central App

 

[brucesmays]

Yes, my touchscreen will not work, but if i use my stylus, incan select items with it

 

[WeAreAllUnique]

What update is this?

Note in my house!

 

[TripleOne]

Haven't experienced anything like that since the recent update.

 

[Jamie Wooten]

I'm on AT&T, I haven't gotten any update.

 

[Adawg1203]

Verizon customers received an update. It allowed for Samsung pay which I just had to Uninstall as my screen kept freezing. I hope that resolves the issue.

 

[John Vick]

I am glad I am not the only having the issues of freezing screen. It is really driving me nuts! Can't even do a battery pull any more, I wonder if Verizon is even aware that it is causing problems!

Posted via the Android Central App

 

[H3aTeRzz]

"Try" going into recovery, and clearing partition cache. "Sometimes" this will help. My suggestion, as is always has been, and always will be....is to do a factory reset after each update. To some, this is the unthinkable, and I say to them, then deal with the issues that "sometimes" occur after these updates that are designed to fix issues, but most times fubar the system until a factory reset is done.

Try the cache clearing first, if that doesn't work, then I would think a reset would be in order. Good Luck!

 

[Adawg1203]

Deleting Samsung Pay did the trick for me. No more screen freezing. That issue was extremely annoying. I'm not a big fan of factory resets. Since deleting the app no more freezing.

 

[Andrea Lower]

Yep .. just got the update a few days ago and the phone consistently freezes, especially when texting. :-( what do I do or how do I go back to the previous update.