Phone hacked??? Please help!!!

alstoba

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Hi guys I really need some help. My dad was in hospital over Christmas and in a bad way. On the 31st of December T-Mobile are saying that at 4am he accessed 13 videos from his phone (galaxy s3 mini) and he has been charged for 6 of them directly to his phone bill at ?5 each.

Now my dad was heavily sedated at that time and wouldn't know how to find porn on his phone even if he wanted to, but T-Mobile are adamant that he has done this. So I went through his data usage and from the 26th December to the 2nd of January his phone used 8mb of mobile data. 7.5mb of this was a game I downloaded from Google play and the rest were 100kb here and there. None of which was used by his browsers, stock OR chrome.

We have contacted the company which charged the phone "safari mobile" however they are very rude and insist he must have done it.*

So after my insistence that his phone has not visited or downloaded from their sites they have now told me it was actually an iPhone that accessed the pages not an android device. Mozilla /5.0 iphone;cpu iphone os 6_1_3 like mac is what they sent me to show it was an iPhone.*

I need to know if it is possible that his phone was in someway hacked where someone using an iPhone was able to clone his number to access the sites and run up these charges?? It may sound far fetched but none of us have owned an iPhone for years. It does so happen as well that across from my dad in the hospital was a large Nigerian bloke who was never off his Mac.*

Any help or advice would be greatly appreciated. Thanks. Alex

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Golfdriver97

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I am not sure how, but it is possible. I am not sure if this is the proper application, but I think this is where having an encrypted device might come in handy. However, that is just a guess.
 

zorak950

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If I had to guess, I'd say one of two things happened. 1: Someone at the hospital removed his SIM card, put it in their own phone, and downloaded stuff (assuming his SIM wasn't locked). 2: Your dad did it while he was semi-conscious and drugged up so he doesn't remember. (If his phone wasn't locked, anyone else who had access to his phone could have done it, too.)

Hope your dad is well and that you manage to get everything sorted out!
 
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alstoba

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Thanks guys. The really frustrating thing is that they are insisting it was an iPhone which rules out my dads phone straight away do the only real option would be that someone removed the sim and like you say put it in their own. But ?30 would seem a little low for all that trouble

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zorak950

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Any number of strange things could have happened, honestly. And I wouldn't necessarily trust the iPhone fingerprint, either. Unfortunately, since it seems to have been a one-time charge you'll probably never know.
 

Golfdriver97

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I would suggest asking your carrier to maybe change the phone number and device, as the two may be compromised.

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xceeder

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People are very sneaky these days and it wouldn't surprise me if the guy on the Mac somehow used your dad's phone to tether data... I hope your dad gets better soon.

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Zabigayle

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People are very sneaky these days and it wouldn't surprise me if the guy on the Mac somehow used your dad's phone to tether data... I hope your dad gets better soon.

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This is what I'm thinking could have happened.
 

UJ95x

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People are very sneaky these days and it wouldn't surprise me if the guy on the Mac somehow used your dad's phone to tether data... I hope your dad gets better soon.

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Maybe used an iPhone, tethering on his dad's phone. That actually makes perfect sense...

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alstoba

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Yeah they changed the number that day. He received texts saying that he had been charged so we got the number changed straight away. I was thinking he must have tethered to the phone somehow. T-Mobile are insisting we owe the money so I guess we'll just have to pay it. Oh well could have been a lot worse I suppose. Thanks for the help guys. And my dad is home and on the mend now, thanks for the well wishes. Really appreciated

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Golfdriver97

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Yeah they changed the number that day. He received texts saying that he had been charged so we got the number changed straight away. I was thinking he must have tethered to the phone somehow. T-Mobile are insisting we owe the money so I guess we'll just have to pay it. Oh well could have been a lot worse I suppose. Thanks for the help guys. And my dad is home and on the mend now, thanks for the well wishes. Really appreciated

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Glad he is doing better, and you are right. It could have been worse.

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UJ95x

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Yeah they changed the number that day. He received texts saying that he had been charged so we got the number changed straight away. I was thinking he must have tethered to the phone somehow. T-Mobile are insisting we owe the money so I guess we'll just have to pay it. Oh well could have been a lot worse I suppose. Thanks for the help guys. And my dad is home and on the mend now, thanks for the well wishes. Really appreciated

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That's good to hear. See you around the forums :)

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