Phone lets me set up fingerprints but then doesn't recognise them

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Android Central Question

I have a new S21 Ultra, with Whitestone Dome glass installed.
When I set up the fingerprints, it will accept them and loads them up, but when I then go to use them, it says "no match"
help!
I've tried deleting and re-registering fingerprints multiple times, force restarting phone, wiping cache, curing screen protector for ages under UV to ensure it's cured fully... no luck