Phone lost imie, basband and mac address after hard reset

[sulla1965]

I took my disused moto g4 play out of the draw yesterday. It wasn't rooted or anything. I was thinking of putting it up for sale, so I factory reset it. When it booted back up the baseband,imie numbers showed up as unknown. So I did a hard reset through stock recovery, but now the phone won't get past the setup. It hangs at turnng on wifi. I also says mac address 02:00:00:00?? I mean the phone was working fine before the reset. Now I can;t even flash back top stock because I never unlocked the bootloader, and I can't turn on usb debugging mode since I can't even get into the phone now. Again no root or roms were ever flashed to this device

I've read its most likely a hardware issue. Any ideas, or similar experiences?

Thanks

 

[Tim1954]

If it can be booted into Odin mode, perhaps you can check what went wrong... I'd be taking it to phone place where ppl have the software to reflash it etc...

 

[sulla1965]

It was a hardware problem I sent it back to Moto, I guess it was still under warranty as they simpy mailed me a replacement.phone. But like an *****, I did't read the part about not including the battery and battery door. :- So now I have a new moto g4 play but with no battery or back battery door.

 

[sulla1965]

*Update* Moto just sent me back the battery and battery door via fedex. So all's well that ends well.