Phone not waking up when emails are received

snooozy

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Aug 31, 2018
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Hi forum,
I have my new essential phone (Amazon deal, thanks) but I noticed that my phone is not waking up when text messages or emails arrive. Basically I lay my phone on my desk and not touch it for hours, but I need it to wake up (screen turn on) + play notification sound + blink notification led upon receiving notifications. This way I know and may decide to respond to it.

At the moment, it does nothing unless I pick it up, I even have to hit power button then it polls a ton of messages. I researched and found it is related to "doze" settings. Indeed, I already went to Settings and set all apps related to Not Optimized (gmail, outlook, sms, slickdeals, ebay...) but it doesn't seem to help. I am on Android 7, Nougat. I tried enabling developer mode hopefully there is "doze" master switch in there but there wasn't unfortunately.

Can you please provide a pointer to solve this problem once in for all ?
 

Gayle Lynn

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Jun 20, 2016
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Why when 8.1 and 9.0 are you on old OS? When I bought mine 8.1 had just been made available on Essential back in March..

I am pretty sure my Amazon white, new, came withh 8.0. Sometimes Amazon 3rd party merchants have old stock and early models that are prone to issues.

It's new. Wipe it, setup as a new clean and let it install Pie 9.0.

Gmail icon should show on always on. I haven't used 7.1 in nearly a year and that was Samsung S8+
 

mogelijk

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Jul 14, 2013
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Why I need to use 9.0 Pie also why older versions remain exposed to “spy/malware” actors.

https://threatpost.com/android-os-api-breaking-flaw-offers-up-useful-wifi-data-to-bad-actors/137085/

You don't necessarily need to go to Android 9.0, but I'd at least go to 8.0/8.1. There were a lot of issues with the Essential phone at launch, most appeared to be software issues that were fixed over the next six months. It could be that, since you appear to be on one of the early Essential Android builds, that some of your issues are with the Android version.

The Android 8.1 version seems to be where Essential finally had most of the bugs from launch fixed. You can find older builds for the Esential, so you can update the software without going to Android 9 (or even Android 8), here.
 

Scienceguy Labs

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Sep 16, 2015
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Just chiming in here.
I'm running a white EP on Android P, and have this issue as well. I get no Outlook or Gmail notifications until I turn on the screen. I'm only using that device on WiFi. Interestingly enough, I'm using a gray EP on Android P as my daily driver and do not have this issue. All notifications come to that phone in real time. Curious...
 

canawler

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Dec 9, 2014
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I'm also seeing some weirdness in regards to email notifications but this started before Pie. I have three accounts synched to my email app and on one of the three I've had issues receiving notifications. A reboot of the phone fixes it for maybe half a day then the notifications for that account stop again. I confirmed all settings are the same between the three accounts and even removed and reinstalled the trouble account.
 

spanferkel

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Sep 4, 2018
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I'm on Pie and have the same issue, and for me it's not just the mail app. I've had delayed notifications from texts and at least one other miscellaneous application as well. I figured it was due to the battery optimization setting, but I have it disabled.

It's pretty annoying, and I'm considering doing a factory reset because I'm out of ideas.
 

acfan

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Dec 20, 2017
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I have had this delayed email issue for a long time since using the EP. I'll never get any email notification if I don't hit the power button to wake up the phone from time to time. Very annoying issue.
 

Kodak2

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Jul 30, 2018
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I have exactly the same problem on KitKat and Nugget. I now treat Gmail as slow mail and use WhatsApp as instant mail.
 

acfan

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Dec 20, 2017
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I have an old Samsung phone on Jelly Bean running simultaneously with the Essential. Gmail is always instant on the former. The Essential always runs 20-30 mins late if I don't fiddle with the power switch.
 

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