Phone randomly stops loading internet?

[AC Question]

My phone (Samsung Galaxy Pocket Plus GT-S5301) randomly stops loading internet at all for about 15 seconds and then returns back to normal for about 2 minutes. All the settings are fine, they worked normally until like 3 months ago. I'm pretty sure it's not the service provider, as my sister is on the exact same provider in the same room and doesn't have any problems.

 

[belodion]

Welcome to Android Central.

When this happens, do you get a message on the screen?
You say it's probably not the provider, but perhaps you have a SIM problem....or does this occur when using wifi?

Posted via the Android Central App

 

[audixas1]

Hello, this is the same person who asked the question.

No, it does not give any message. All I see is the little arrows below the H turning black, like they are not loading anything. It is not wifi. I doubt it is my SIM, I tried other SIM cards with the same results.

And thank you for welcoming me!

 

[belodion]

Well done for registering. It's much easier to discuss and fix problems when the questioner joins as a member.

As a first attempt at fixing, it may be worth booting into Recovery and performing a Cache Partition wipe. If you're unsure how to proceed with that, let us know.

Posted via the Android Central App

 

[audixas1]

I will try that, but I have one question: will it erase any of my personal data? For example files and other things?

 

[MflApp]

install a taskkiller app / or use the build in function and try to kill all apps!

 

[audixas1]

How is that supposed to help?

 

[ItsBond007]

I had this problem in the beginning and it was my wifi set up. comcast is putting out router upgrades and my apartment complex maybe 100 routers within a few hundred feet of me were all on the same channel. At night it was horrible. I was timing out surfing the net. So I complained to comcast in a change my channel. If you click on your wifi connection you can see your throughput if it's mantaining max mbps or wavering to a tiny fraction of the total like mine was. Check and see if its changing

Posted via the Android Central App

 

[audixas1]

I had this problem in the beginning and it was my wifi set up. comcast is putting out router upgrades and my apartment complex maybe 100 routers within a few hundred feet of me were all on the same channel. At night it was horrible. I was timing out surfing the net. So I complained to comcast in a change my channel. If you click on your wifi connection you can see your throughput if it's mantaining max mbps or wavering to a tiny fraction of the total like mine was. Check and see if its changing

Posted via the Android Central App

Thanks but I'm not using wifi, so this didn't help.

 

[Golfdriver97]

Like belodion said, welcome to Android Central. Another possibility is the SIM card. How old is it?

 

[audixas1]

Like belodion said, welcome to Android Central. Another possibility is the SIM card. How old is it?

Not very old, 3 years at the most.

 

[Golfdriver97]

Not very old, 3 years at the most.

If it were me, I would look at getting a new one. Sometimes carriers will replace them for free, and if not, they are like $10-$15.