Hello,
Below is the long, rambling post i'd originally penned when trying to diagnose this problem. Essentially, when the device is in airplane mode and I turn on wifi (a common scenario when travelling), the phone will reboot periodically (and get very hot!). When the phone is in this state animations generally still seem smooth but some functionality appears limited, eg: the keyboard won't open and the fingerprint scanner is unresponsive. I'm not sure how the problem resolves itself (but it does - and the phone works fine the rest of the time!) but I think turning wifi off (and making sure airplane mode is off too!), turning the phone off and restarting before turning wifi back on seems to help.
I will try a factory reset to see if this solves it.
UPDATE: So far a factory reset seems to have done the trick. Will monitor as I install apps to see if it's a rogue app.
Hi all,
I just wanted to highlight a problem i've experienced recently when travelling abroad; sometimes I find the phone will start rebooting and getting very hot. I've narrowed it down to being something to do with wifi and I think it's when encountering poor internet connections. I never have this problem when at home but I travel quite a bit so this could become a bit of a nuisance.
Initially I thought it may be something to do with coming out of power saving and/or airplane mode (I put both of these on during the day when traveling to save battery). I've tried not using power saving or airplane at all for a while and though it doesn't seem to be these features per se causing the problem, I notice it when wifi is off and then I go to turn it back on. The problem seems to present itself when the phone has not been connected to a decent internet connection for 24 hours or so. It's an odd problem as I have no issue generally at home with wifi being off/on. Having done a bit of Googling, it's recommended to try safe mode in this situation to see if rebooting persists; I tried this but noticed the phone still rebooted in safe mode.
On a recent trip, I noticed that the problem wouldn't present itself if the phone had some time on a decent internet connection - I wonder if this is to do with some issue with apps/background processes trying to update? Even in this situation however, when initially going to turn the wifi on the phone seems to go a bit crazy and reboot for a while before it settles. I had more success in this case when I simulated a 'battery pull' (volume + home button combo, something like that) and then phone settled a bit more quickly.
Apologies for the imprecision with this post but it's a difficult problem to narrow down as generally day-to-day at home I have no problem and have a very enjoyable experience of the S7. I'm just concerned this will be an issue when traveling when communication can be even more important! Thanks in advance.
Below is the long, rambling post i'd originally penned when trying to diagnose this problem. Essentially, when the device is in airplane mode and I turn on wifi (a common scenario when travelling), the phone will reboot periodically (and get very hot!). When the phone is in this state animations generally still seem smooth but some functionality appears limited, eg: the keyboard won't open and the fingerprint scanner is unresponsive. I'm not sure how the problem resolves itself (but it does - and the phone works fine the rest of the time!) but I think turning wifi off (and making sure airplane mode is off too!), turning the phone off and restarting before turning wifi back on seems to help.
I will try a factory reset to see if this solves it.
UPDATE: So far a factory reset seems to have done the trick. Will monitor as I install apps to see if it's a rogue app.
I just wanted to highlight a problem i've experienced recently when travelling abroad; sometimes I find the phone will start rebooting and getting very hot. I've narrowed it down to being something to do with wifi and I think it's when encountering poor internet connections. I never have this problem when at home but I travel quite a bit so this could become a bit of a nuisance.
Initially I thought it may be something to do with coming out of power saving and/or airplane mode (I put both of these on during the day when traveling to save battery). I've tried not using power saving or airplane at all for a while and though it doesn't seem to be these features per se causing the problem, I notice it when wifi is off and then I go to turn it back on. The problem seems to present itself when the phone has not been connected to a decent internet connection for 24 hours or so. It's an odd problem as I have no issue generally at home with wifi being off/on. Having done a bit of Googling, it's recommended to try safe mode in this situation to see if rebooting persists; I tried this but noticed the phone still rebooted in safe mode.
On a recent trip, I noticed that the problem wouldn't present itself if the phone had some time on a decent internet connection - I wonder if this is to do with some issue with apps/background processes trying to update? Even in this situation however, when initially going to turn the wifi on the phone seems to go a bit crazy and reboot for a while before it settles. I had more success in this case when I simulated a 'battery pull' (volume + home button combo, something like that) and then phone settled a bit more quickly.
Apologies for the imprecision with this post but it's a difficult problem to narrow down as generally day-to-day at home I have no problem and have a very enjoyable experience of the S7. I'm just concerned this will be an issue when traveling when communication can be even more important! Thanks in advance.
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