phone says configuring wifi calling and won't make calls

[crystinonfire]

Phone won't make calls. Just says configuring wifi calling. But we have wifi and wifi calling turned off. Phone is able to receive calls.

Ideas?

 

[B. Diddy]

Open the Phone app, tap Menu>Settings>Call Settings>Calling Accounts. What does it say under Use SIP Calling? Make sure it's set to "Only for SIP calls."

 

[crystinonfire]

That's how it's set. Other ideas?

 

[B. Diddy]

You're using Project Fi? Try this: https://productforums.google.com/forum/#!topic/project-fi/38wKCywf4v0

If that doesn't help, go to this site and click the Contact Us button at the upper right: https://support.google.com/fi/?hl=en#topic=4596407

 

[crystinonfire]

Ya, it's Project Fi. It's my brother who is having the problems. He's in Vegas right now and can't make any phone calls so I'm trying to figure it out for him. But I'm a Samsung gal myself, and everything I found on google didn't help - so I thought I'd try the 6p forums. I'll send him that link. Thank you!

 

[crystinonfire]

Had to do a hard reset. It works now.

 

[B. Diddy]

Sorry he had to go through that hassle. Not sure what was causing the problem, but glad it's working now!

 

[Ben King4]

I'm having this same problem, and my settings are as you said. Do you have any other ideas, or am I going to have to do a hard reset too?

 

[psyke0]

Hi, you don't have to do a Hard Reset. From what I read and performed all you have to do is

1. go into Settings->Apps
2. Clear cache and data for both Hangouts and Project FI
3. Reboot your phone
4. Lastly go through the Project FI re-activation on your phone and you're set.

Hope this helps. As I said, this happened to me the last couple of days and this fixed it.

thx

 

[Ben King4]

That worked!!! Thank you so much for the help!

 

[crystinonfire]

It started happening to him again today so I'll have him try what psyke0 suggested. Thanks everyone!

 

[4424]

Hi, you don't have to do a Hard Reset. From what I read and performed all you have to do is

1. go into Settings->Apps
2. Clear cache and data for both Hangouts and Project FI
3. Reboot your phone
4. Lastly go through the Project FI re-activation on your phone and you're set.

Hope this helps. As I said, this happened to me the last couple of days and this fixed it.

thx

Thank you that worked for me as well.

 

[crystinonfire]

Hi, you don't have to do a Hard Reset. From what I read and performed all you have to do is

1. go into Settings->Apps
2. Clear cache and data for both Hangouts and Project FI
3. Reboot your phone
4. Lastly go through the Project FI re-activation on your phone and you're set.

Hope this helps. As I said, this happened to me the last couple of days and this fixed it.

thx

tried this and now phone says "no service"

halp.

 

[crystinonfire]

it's working now. yay!

thanks all