Phone Sparked, Radios not Working

[redhawk24]

Earlier this evening, my 6P sparked while sitting on the counter. (I was doing, and had done nothing weird with my phone.) There is burn damage around the bottom corner of the phone.

After this happened, I got the red corrupt message. Did a factory reset, got rid of that message. However, now I can only connect to one of the 2 bands on my dual-band WiFi router, and it says my radios are off and I can't get them to turn back on.

So, I have a couple very important questions, and any help to any of them would be much appreciated.

1. Since I did nothing that would have caused the phone to react like that, would it be covered under warranty? (I purchased through Huawei)
2. Is there any thing I can do to get my radios to turn back on? (I tried the *#*#4636#*#* option, and it gave me the button "Turn on radio", but pressing it accomplished nothing)
3. Am I screwed?


UPDATE: As mentioned lower in thread, I have RMA'd the device.

 

[Aridon]

You should be able to open a RMA claim and get another one. This should be covered under warranty so long as you didn't trip any of the water indicators.

 

[redhawk24]

Device has not had any contact with water. Is there anything else that could trip up any indicators that I could be missing?

 

[isdaako]

It's time to get in contact with Huawei. There is no reason that you, or anyone else, should attempt to diagnosis or band-aid this device. Return it.

 

[N4Newbie]

Just out of curiosity:

1. Was the phone plugged in to the charger or a PC at the time?
   
2. Is it safe to assume your countertop is non-metallic? (don't laugh - as a kid, I grew up in a house with stainless steel kitchen counters)

 

[redhawk24]

1. No
2. Yes

 

[N4Newbie]

1. No
2. Yes

Then,

1. Weird
2. Worrisome

I have seen occasional reports of phones (iPhones, for example) bursting into flames and/or exploding ( Spontaneously Exploding iPhone Causes Severe Burns ). I'd like to think this wasn't about to happen to the phone that is now in my pocket or - worse - while sitting on my nightstand when I am asleep.

 

[redhawk24]

Called Huawei and filed an RMA. Should be getting a shipping label later today. Once they receive the phone, I was told to expect a phone back (either this device repaired or a replacement) within 14 business days. So, doing the math, I'm going to be rocking a LG 450 until Christmas give or take a few days...(Had always been on carrier phone plans before, so I don't have another smart phone)

 

[SeigaGen]

RMA the device... Don't joke with hardware malfunctioning.

 

[redhawk24]

RMA the device... Don't joke with hardware malfunctioning.

Called and took care of it this morning. Just really didn't want to be stuck on a dumb flip phone for a month, but I don't really have any other options.

 

[SeigaGen]

Google is fast to process RMA, chances are you will have a new phone by the end of the week.

 

[redhawk24]

Google is fast to process RMA, chances are you will have a new phone by the end of the week.

Ordered through Huawei, not Google.

 

[SeigaGen]

Ordered through Huawei, not Google.

I believe Huawei is also good with quick turn around. At least from what I have been reading on forums.

 

[redhawk24]

I believe Huawei is also good with quick turn around. At least from what I have been reading on forums.

Here's what I'm expecting from the Huawei RMA, based on what the rep I got told me.
1. Wait for pre-paid shipping label, which will be sent either through Huawei or UPS. Was told to expect the label by Wednesday.
2. Once I receive the label, take the device to a UPS Store and ship from there. Will be able to track shipment online.
3. Once Huawei receives the phone, I will receive a new device (or have the current device repaired and returned) within 14 business days.

 

[booboolala2000]

Good luck on that fourteen days. Seriously.

Posted via the Android Central App

 

[redhawk24]

Huawei just called me back. They are now calling my case a "special situation" (read: the phone almost caught on fire). They told me to expect a call back from corporate in 24-48 hours, and that I could get a phone in as soon as 7 business days after that (depending on what the corporate person says, so I'm not holding my breath quite yet)

 

[N4Newbie]

Tell them you want a replacement in three days or you are going to contact the mainstream press...

 

[D13H4RD2L1V3]

I'm curious

How did the phone spark?

 

[booboolala2000]

Poor build quality. Lol. JK...ish.

Posted via the Android Central App

 

[vtpmt81]

Earlier this evening, my 6P sparked while sitting on the counter. (I was doing, and had done nothing weird with my phone.) There is burn damage around the bottom corner of the phone.View attachment 207715

After this happened, I got the red corrupt message. Did a factory reset, got rid of that message. However, now I can only connect to one of the 2 bands on my dual-band WiFi router, and it says my radios are off and I can't get them to turn back on.

So, I have a couple very important questions, and any help to any of them would be much appreciated.

1. Since I did nothing that would have caused the phone to react like that, would it be covered under warranty? (I purchased through Huawei)
2. Is there any thing I can do to get my radios to turn back on? (I tried the *#*#4636#*#* option, and it gave me the button "Turn on radio", but pressing it accomplished nothing)
3. Am I screwed?


UPDATE: As mentioned lower in thread, I have RMA'd the device.

I am sorry that this happened and glad that you are getting a replacement. What charger were you using? What is going on with that outlet in your picture - how many things do you have plugged in there?