Phone Texting Problem

[af6nm]

I have a Motorola One 5G ACE with Android 10.0. My carrier is Total Wireless. I can't receive text messages but I can send messages. Total wireless Network Engineer can't figure it out. Should I try anew SIM card?

I have other apps and it is still the same.

 

[mustang7757]

Hi, welcome to AC!

Have you tried another message app like textra see if its the same?

 

[B. Diddy]

Welcome to Android Central! Is it all text messages that don't come through, or is it only MMS messages (picture texts, group texts) that have problems?

 

[Rukbat]

If you can send texts, the SIM is good. But there may be one of two (or even both) problems:

If someone using an iPhone sends you a text using iMessage, you won't get it. And there's nothing you can do about it. The person sending it has to send it as an SMS text. (Once one SMS is sent to your number, the iPhone will remember to send future texts to you as SMS.)

If someone sends you an MMS ... you may have the MMS set up incorrectly in your APN. Check them. For Total Wireless, it should be:

APN Name        Total Wireless
APN              TRACFONE.VZWENTP
MMSC            https://mms.vtext.com/servlets/mms
MCC             311
MNC             480
APN Type       default,supl
APN Protocol  IPv4/IPv6
APN Roaming Protocol    IPv4/IPv6
Bearer           Unspecifed or blank

Leave all the rest blank.

 

[af6nm]

I tried other apps and still the same problem . SMS or MMS

 

[af6nm]

For some reason the sim won't stay connected to mobile network

 

[B. Diddy]

Does it also happen in Safe Mode? https://www.hardreset.info/devices/motorola/motorola-one-5g-ace/safe-mode/

 

[mustang7757]

I tried other apps and still the same problem . SMS or MMS

You have in settings to reset network?

 

[wplust]

I have a Motorola One 5G ACE with Android 10.0. My carrier is Total Wireless. I can't receive text messages but I can send messages. Total wireless Network Engineer can't figure it out. Should I try anew SIM card?

I have other apps and it is still the same.

I am on Verizon prepaid and tried to SIM swap to the ACE and am having similar problem that I can send but not receive sms. Also can call out but they can't hear me although I can hear the other party.

Called Verizon prepaid support and they said I need a new SIM. Not exactly sure why I need a new SIM, but I'll find out in 3-5 days if it works.

 

[af6nm]

I am thinking that I will need a new sim also. Went to Walmart and of course they were out.

 

[af6nm]

Tried resetting Network and still no help

 

[mustang7757]

Tried resetting Network and still no help

Sounds like need the correct APN settings, I don't know if you tried clear the message app data and force stop.?

 

[af6nm]

Did all of that. I have ordered a new SIM. Will try that

 

[mustang7757]

Ok let's see

 

[wplust]

For my part, went 2 more rounds with Verizon prepaid and Verizon. Tried a 5g SIM and it didn't even recognize the the phone number. Then spent several hours with prepaid where they exhausted all troubleshooting steps and are sending me another SIM. They don't think the phone is compatible with Verizon prepaid.

That's what I was afraid of.

Truthfully I am anxiously awaiting the resolution to the OPs problem so that I may try that.

 

[af6nm]

Just installed new SIM and same problem. Wondering if it is the phone firmware itself.

 

[mustang7757]

Just installed new SIM and same problem. Wondering if it is the phone firmware itself.

To me sounds lime you need the right configuration APN

 

[wplust]

Just installed new SIM and same problem. Wondering if it is the phone firmware itself.

Did they give you a 5g SIM card or 4g? Also did you activate the SIM before it was installed?

They seem to stress that SIM card has to be activated before installation.

 

[af6nm]

It is a $G . Activated before installed.

 

[af6nm]

4g sorry