Phones with high failure rate

[Itsa_Me_Mario]

Re: Is your phone on the high failure list?

Furthermore, this article is not only misinformation but, given that it takes literally less than a minute for the values in the tables to fail the logic test, I would allege that this is deliberate trolling on AA's part. I'm happy to see the response in their comments and in other forums are a strong rebuke of what is at minimum an absolute failure in journalism and at maximum a deliberate deception intended to generate revenue through controversy.

 

[hallux]

Samsung also sells more phones than anyone else, so not surprising there on the list

Im assuming this is world wide???They sell a bazillion Samsung's. It's more about volume than everything else.

This is why it's important that these reports are in percentage, the same percentage of Samsung devices failing compared to Huawei (as an example) would be more failed devices. It's somewhat alarming that Samsung has such a high failure percentage, though that could be the lower-end devices as someone else noted.

Of note (though the numbers just may not be available) is the absence of Google from the manufacturer list, or Google devices from the devices list.

 

[silverdroid09]

Samsung is owning the list haha

 

[mustang7757]

Samsung is owning the list haha

Yeah that.. and they owning all the profits of the phones they sell.

 

[Itsa_Me_Mario]

It's somewhat alarming that Samsung has such a high failure percentage,

Samsung does not have such a high failure percentage.

 

[hallux]

Samsung does not have such a high failure percentage.

So you're saying the article has inaccurate information that Samsung had a 34% failure rate in Q4 2017?

 

[Itsa_Me_Mario]

So you're saying the article has inaccurate information that Samsung had a 34% failure rate in Q4 2017?

Correct.

There are two charts in the AA article (more in the source article), showing the top 10 manufacturers and then again by model. The highest single model is the Xiamoi Redmi4, with a 9% failure rate. That means, that it is IMPOSSIBLE for any OEM to have a failure rate of more than 9% because the single highest device is 9% and therefore ALL averages, including Xiaomi, will be < 9%. Any OEM with an aggregate % over 9% would have to have at least one device higher than 9%.

What they seem to be actually reporting is the percentage of devices which had failures as a percent of the total population, by OEM. That's why adding all those percentages together = about 86%, because all the other OEMs make up the remainder. When you then compare those percentages, to their % of marketshare, you get a ratio as follows:

Samsung 34% of failures, 48% of market share = 0.71 share of failures to market share.
Xiaomi 13% of failures to 5% of market share = 2.60 share of failures to market share.
Moto 9% of failures to 4% of market share = 2.25 share of failures to market share.
Lenovo 6 % of failures to 3% of market share = 2.00 share of failures to market share.
Huawei 4% of failures to 8% of market share = 0.50 share of failures to market share.
Oppo 3% of failures to 3% of market share = 1.00 share of failures to market share.

This gives us a new order of best to worst OEM, from the information available from the report and from IDC market share

Huawei
Samsung
Oppo
LG
Lenovo
Moto
Xiaomi

This makes sense in respect to the second chart, which was the by device failure rate = because the worst 3 OEM's of those 7 are in order, the same as the worst three devices for that quarter - so that passes the smell test, whereas the idea of a 34% failure rate is literally impossible.


TLDR = Samsung is not the worst, they're actually second best based on available information.

 

[Bodestone]

Not going to get into the whole statistics discussion other than to say 10 out of 15 fails is way worse than 100 out of 15000. It's rate not number. Market share is irrelevant. Whoops I did.

I'm guessing that the total recall of the entire Note 7 range is what is screwing Samsung in these figures. It had massively successful sales and every single one of them was considered a failuere. It will take a while to even the numbers back out again

When 100% of an entire flagship model is flagged as a failure it is going to mess with your stats for a while.

 

[Itsa_Me_Mario]

Not going to get into the whole statistics discussion other than to say 10 out of 15 fails is way worse than 100 out of 15000. It's rate not number. Market share is irrelevant. Whoops I did.

I'm guessing that the total recall of the entire Note 7 range is what is screwing Samsung in these figures. It had massively successful sales and every single one of them was considered a failuere. It will take a while to even the numbers back out again

When 100% of an entire flagship model is flagged as a failure it is going to mess with your stats for a while.

I am sorry but the simple fact is that Android authority did not do their homework here and the things that they reported the way that they reported them are impossible. the seven isn't really that relevant because this is talking about one three month period taking place a year after that device was recalled. I and others brought up market share because Android authority incorrectly reported the 30-plus percent failure rate of Samsung phones and made it appear as if Samsung were the worst OEM in terms of failure rate. what they were actually reporting was a different number that in order to make sense of it you have to compare it with market share and when I did that for this discussion it proves that, of the OEM that they listed, Samsung is the second-best OEM in terms of failure rate and not the worst. That is obviously a very different thing than what Android authority reported and that is why it is obvious that Android authority did not properly report on this and that the entire thing is misinformation when allowed to run wild without the necessary corrections.

To boil it down to why what they reported is impossible take a look at the 9% figure in my post. it is literally impossible for any OEM to have an aggregate failure rate of over 9% because 9% is the highest failure rate of any Android device in the study conducted. Therefore showing Samsung with a failure rate of over 30% is an obvious mistake that should have been in a mediate red-flagged to anyone pretending to do journalism while reporting on the report.

 

[bbycrts]

Samsung also sells more phones than anyone else, so not surprising there on the list

The article is about failure RATE, not total failures. Looking at the failure rate would even out the playing field among manufacturers; a 34% failure rate indicates 34 out of every 100 phones has a failure of some sort. Even if (especially if?) you have built billions of phones it still indicates that 34 out of 100 will fail - that's obnoxiously high (if it turns out the methods used in the study are valid, of course).

On the other hand, those who say "Hah! Google isn't even on the list!" is a little deceptive, too, as Google's didn't start self-branding until the Pixel 1, and even then it was well known those were built by HTC, and the Pixel 2, which was HTC for the small one and LG for the large one, so Google doesn't actually own the manufacturing for any of the phones it sells (like Apple, actually, which contracts its manufacturing out).

 

[delkhouri]

I am happy for any of you that have Samsung phones that work great. My brother has used Samsung phones for years and had no issues. I had a note three that failed (and was replaced) so many times that they ended up "upgrading me" to a note 4, which also failed. I currently gave Samsung another chance and currently have a note8. I LOVE the screen, form factor, and the s-pen, but I have had two fail me already. The first one got a moisture detected message everytime i put in landscape mode and then would restart. The second one has such terrible call quality that noone can understand me. I also can't get more than 7mb/sec download speed over my home wifi that is 50mb/sec speed. I can acheive that speed on my laptop and my wifes iphone. They are sending me another one which will arrive tomorrow, but I might just sell it before turning it on and get something else. No amount of beautiful screen can fix a phone that just doesnt work right.

 

[Bodestone]

I am happy for any of you that have Samsung phones that work great. My brother has used Samsung phones for years and had no issues. I had a note three that failed (and was replaced) so many times that they ended up "upgrading me" to a note 4, which also failed. I currently gave Samsung another chance and currently have a note8. I LOVE the screen, form factor, and the s-pen, but I have had two fail me already. The first one got a moisture detected message everytime i put in landscape mode and then would restart. The second one has such terrible call quality that noone can understand me. I also can't get more than 7mb/sec download speed over my home wifi that is 50mb/sec speed. I can acheive that speed on my laptop and my wifes iphone. They are sending me another one which will arrive tomorrow, but I might just sell it before turning it on and get something else. No amount of beautiful screen can fix a phone that just doesnt work right.

Isn't part of the scientific method to identify the common denominator where results are repeated under varying circumstances.

One here is Samsung which disapears once expanding the user sample size past one and the other..... ;-)

Perhaps the fault is in the organic screen and button manipulation unit?

 

[delkhouri]

Isn't part of the scientific method to identify the common denominator where results are repeated under varying circumstances.

One here is Samsung which disapears once expanding the user sample size past one and the other..... ;-)

Perhaps the fault is in the organic screen and button manipulation unit?

You are correct..... perhaps I should not have turned my phone to landscape mode and it would not have an error and be forced to restart. Or perhaps I should not make any phone calls and then no one would have trouble hearing me on the phone.

 

[Bodestone]

You are correct..... perhaps I should not have turned my phone to landscape mode and it would not have an error and be forced to restart. Or perhaps I should not make any phone calls and then no one would have trouble hearing me on the phone.

I was just wondering if you were born with a birthmark that looked like the Samsung logo inside a circle with a line through it ;-)

 

[delkhouri]

I was just wondering if you were born with a birthmark that looked like the Samsung logo inside a circle with a line through it ;-)

I am pretty sure my comments were civil stating what I loved about the phone as well as stating my brothers love and good luck with Samsung devices. But how dare I share my less than positive experience in a thread about phone failures. Some fan boys cannot handle the slightest bit of negativity about their beloved brand.

 

[Bodestone]

I am pretty sure my comments were civil stating what I loved about the phone as well as stating my brothers love and good luck with Samsung devices. But how dare I share my less than positive experience in a thread about phone failures. Some fan boys cannot handle the slightest bit of negativity about their beloved brand.

Sorry if I was misunderstood. I added a smiley in the earlier one but I understand those being missed.
The birthmark thing was supposed to clarify that I was not having a go at you but humerously aluding to the fact that you have been excessivly unlucky so must have been marked from birth to have bad luck with Samsung phones.