Pinch and zoom on jpg not working

[Double Tap]

Pixel 6a Android 16
I can't pinch and zoom on jpg in emails
What settings should I change

 

[B. Diddy]

Are you tapping the attachment first to expand it to fullscreen? Or are you just trying to zoom in while in the body of the email?

 

[Double Tap]

Are you tapping the attachment first to expand it to fullscreen? Or are you just trying to zoom in while in the body of the email?

I have tried both.

 

[B. Diddy]

Can you tell what resolution the attached photo is in? If it's only thumbnail size, you won't be able to zoom in much, if at all. If you're not sure, download the photo to your phone and look at the file info using the file manager app.

 

[Double Tap]

Can you tell what resolution the attached photo is in? If it's only thumbnail size, you won't be able to zoom in much, if at all. If you're not sure, download the photo to your phone and look at the file info using the file manager app.

The jpg is embedded in the email, not attached and can't be downloaded. When I long press on it I don't get any option pop up

 

[B. Diddy]

Ok, I tested it myself -- in the email, long-press the image, and see if a View Image option appears. If so, tap that, and then when you see the fullscreen image, you should be able to zoom in.

 

[Double Tap]

Ok, I tested it myself -- in the email, long-press the image, and see if a View Image option appears. If so, tap that, and then when you see the fullscreen image, you should be able to zoom in.

The only thing that happened when I long pressed was under my fingertip a very small version of the jpg appears and can be moved as I slide my finger. When I lift my finger the mico version disappears.
What makes this frustrating is it only happens from one particular email source. I have actually gone to the sender and showed them my problem. Two others in the office one with a Samsung the other with an iPhone showed me they didn't have the issue. Therefore I know it's something on my phone.

 

[B. Diddy]

Are you using the Gmail app, or some other email client?

Is this a Gmail account that's receiving the email, or some other email account, like a Microsoft Exchange account? And you mentioned it only happens from one particular source -- what source is that?

 

[Double Tap]

Are you using the Gmail app, or some other email client?

Is this a Gmail account that's receiving the email, or some other email account, like a Microsoft Exchange account? And you mentioned it only happens from one particular source -- what source is that?

It's Gmail and the source is from my Home Owners Association

 

[B. Diddy]

Hmm, I can't reproduce that issue on my phone. Are you able to show us a screenshot example of what the email looks like (making sure to block out any identifying info first)?

 

[Double Tap]

Hmm, I can't reproduce that issue on my phone. Are you able to show us a screenshot example of what the email looks like (making sure to block out any identifying info first)?

As you see there is a micro version of the jpg inside the main pic

 

[B. Diddy]

Can you see what it looks like on the Gmail web interface on your computer browser? Are you able to get image info (like the resolution or filesize) there? Is the image much bigger on the computer?

 

[Double Tap]

Can you see what it looks like on the Gmail web interface on your computer browser? Are you able to get image info (like the resolution or filesize) there? Is the image much bigger on the computer?

Thank you for your efforts to help me.
However since the problem is only with this sender I will live with the issue. It's not worth the time effort and energy to solve such a small issue.

 

[B. Diddy]

Ok, sorry we couldn't figure it out. I'll keep an eye out to see if it ever happens on my phone with certain emails.