Pixel 2 screen randomly turns on/off. Ambient Display is off.

[juanbeme]

Hi all

Hoping I could get some guidance on this issue that's been bothering me recently. I have my Pixel 2's Ambient Display set to Off. However, the screen will turn on by itself and gradually turn off after a few seconds. I noticed that this will sometimes happen shortly after I get a message (social app such as Line, WhatsApp, etc.) or some other notification.

Here's what I've tried to date:

• Run in Safe Mode (worked and no display issues came up)
• Uninstalled apps such as Nova Prime Launcher (didn't work)
• Turned Ambient Display Off (obviously)
• Turned off notifications for all apps (didn't work)

The Google chat support rep informed me that it's likely a third-party app that's interfering with the display. I really hope not to uninstall all my apps or perform a factory reset, but this issue is somewhat annoying.

Any guidance or help would be greatly appreciated. Thanks!

 

[Devhux]

There are further options in the Ambient Display menu to adjust things like "Wake screen for notifications." Make sure all those settings are disabled.

 

[juanbeme]

Thanks for your response. I have that option turned off as well.

 

[dmark44]

I have ambient display on. And that happens occasionally to me... my lock screen will turn on briefly on it's own.

 

[StayClassy101]

are you using a screen protector? also, sometimes residual moisture/oil/sweat that might be smeared on the screen could trip the double tap to wake function?

 

[juanbeme]

No screen protector and the double tap to wake feature is off.

 

[Drumsy]

No screen protector and the double tap to wake feature is off.

So mine has been doing this and I just figured it out. I have an iPhone for work, and if I lay the Pixel 2 on top of the iPhone, the Pixel screen immediately turns off. This doesn't happen to be your problem, does it?

 

[juanbeme]

Generally, no my Pixel screen will randomly turn on despite turning off notifications and ambient Display. I don't see how laying it on an iPhone would sort this out?