Pixel 2 XL won't boot

[Fisherguy 01]

This morning I turned on my phone, now it's stuck at the "G" screen with the scrolling line underneath it.
Tried rebooting, same thing. Never had any phone do this before, really not liking this, what can I do??

(I Convinced my wife to get rid of her old iphone and was going to setup her Pixel 3A today, now I'm wondering if that was a mistake...?)

 

[mustang7757]

This morning I turned on my phone, now it's stuck at the "G" screen with the scrolling line underneath it.
Tried rebooting, same thing. Never had any phone do this before, really not liking this, what can I do??

(I Convinced my wife to get rid of her old iphone and was going to setup her Pixel 3A today, now I'm wondering if that was a mistake...?)

Try forcing it to restart power by power button and volume down same time until it does

 

[Fisherguy 01]

Reboots but then stuck like before.

 

[Fisherguy 01]

Have been googling it, is factory reset the next step? Frickin frackk!!!!

 

[B. Diddy]

Can it boot into Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

 

[mustang7757]

Have been googling it, is factory reset the next step? Frickin frackk!!!!

Yes , go into recovery and do factory reset

 

[Fisherguy 01]

Can it boot into Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

Not sure, that video starts with a working phone, mine is stuck with the G, how do I get to safe mode from there?
I did get into the screen with a buncha options including factory reset but I'd rather not have to wipe it.

 

[Fisherguy 01]

Yes , go into recovery and do factory reset

And lose everything? damn...

 

[mustang7757]

And lose everything? damn...

If you have everything backed up through Google cloud you should be able almost all of it

 

[Fisherguy 01]

Is that something that happens automatically?
If not I'm screwed, I've never done a backup manually.

 

[mustang7757]

Is that something that happens automatically?
If not I'm screwed, I've never done a backup manually.

Yes as long as you didn't turn sync off

 

[Fisherguy 01]

But I'd need to re-install every app

 

[mustang7757]

Yeah unfortunately
But when you go in play store it will give a list of previous apps u downloaded and just tap them

 

[Fisherguy 01]

OK, thanks
I'm going to let leave it a while, if it's still stuck in an hour I'll try the reset...

 

[Fisherguy 01]

I've seen people have this problem after an Android update but far as I know there hasn't been any in a while. Wonder what caused this?

 

[B. Diddy]

mine is stuck with the G, how do I get to safe mode from there?

If it's stuck on the G, then force a shutdown by pressing and holding Power for about 20 seconds. Then power on, and when you see the G logo, press and hold Vol Down to see if it boots into Safe Mode.

 

[mustang7757]

OK, thanks
I'm going to let leave it a while, if it's still stuck in an hour I'll try the reset...

Ok your welcome!

 

[B. Diddy]

I just realized this was in the General News forum -- I moved it to the Pixel 2 XL forum instead.

 

[Fisherguy 01]

I just realized this was in the General News forum -- I moved it to the Pixel 2 XL forum instead.

I posted it there thinking that forum probly gets more traffic since the 2 is an older model...


... but I'm still open to suggestions on my problem, PITA!

 

[B. Diddy]

Did you already try booting into Safe Mode?