Pixel 6 pro keeps hanging up on phone calls

[spgiva]

So my only real gripe about my new Pixel 6 pro is the actual phone app. The phone does not seem to recognize when I put it up to my face to talk on a phone call and I end up hanging up on people all the time.

I came to this phone from a Galaxy S9. On that phone if I was on the phone and I wanted to turn off my screen I could press the power button (I could also turn the screen on from a phone call with the power button). If I press the power button on the Pixel 6 pro while on a phone call it hangs up my call. The Galaxy S9 also recognized that I as holding the phone up to my face so it automatically turned the screen off.

On the Pixel 6 pro I am left waiting until my screen times out before I can bring the phone up to my face to talk. Very annoying.

Is there some setting I am missing to allow the phone to recognize that I am talking on the phone and have the screen turn off so my cheek does not hang up on my calls.

Thanks for any help anyone can provide.
-spg

 

[Beachboy63]

If you go to settings and search "power button" you can disable "power button ends call." Then you won't hang up when you hit the power button and, instead, your screen will turn off. That being said, I think my screen turns off automatically when I bring the phone to my ear, at least I assume it does. Not sure whether there is a setting for that.

 

[Scott337]

All phones should shut off the screen automatically when brought to your ear, if the proximity sensor is working correctly or hasn't been disabled. That's the purpose of the proximity sensor, to recognize the screen is near your face and turn off the screen so you don't hit buttons on accident

 

[spgiva]

Thank you, this will help a lot. I'm not sure if the proximity sensor is not functioning or if the phone just turns back on too easily.

 

[B. Diddy]

Just to be sure -- you're not on speakerphone, right? The proximity sensor would be turned off if you're on speakerphone.

Does this happen in Safe Mode as well? https://support.google.com/pixelphone/answer/2852139?hl=en