Pixel speakers stopped working.

[AC Question]

The speakers on my Pixel stopped working for all apps. Restarted multiple times, cleared cache. Any suggestions would be helpful. Thanks

 

[belodion]

Testing the speakers is probably something you can do by dialling a certain number, as here:

http://forums.androidcentral.com/showthread.php?t=747756

 

[BeekC]

Thanks but no luck... Called tech support, did all of the troubleshooting and still nothing. Between this and the Bluetooth issues the Pixel has been nothing but disappointing I feel duped.

 

[belodion]

Welcome as a new member.
It sounds like a warranty return is called for, but I'll request the Moderators to move the thread to the Pixel forum in case other users have suggestions.

 

[Javier P]

Mod note. Thread moved to the Pixel & Pixel XL forum.

 

[N4Newbie]

The speakers on my Pixel stopped working for all apps. Restarted multiple times, cleared cache. Any suggestions would be helpful. Thanks

Do you play games on your Pixel?

I recall a few years ago there was a guy whose speakers stopped working and it turned out that he had a game installed which, when he told it to mute sounds, it muted sounds for *all* apps, even when the game wasn't running.

A couple of additional questions:

1. Can you still get Bluetooth audio output?
2. If you go to Settings -> Sound, does the Media volume slider appear to function correctly?
3. Do alarms work?
4. Does the phone ring for incoming calls?

 

[BeekC]

Thank you. Absolutely, I have requested one but haven't received a confirmation yet.

 

[BeekC]

Thanks so much. I do play games...that one is definitely worth exploring. In answer to your questions...
1. Yes, but not consistently
2. The slider moves but no sound
3. As I discovered this morning alarm only vibrates. No sound
4. No ring or notification sounds - vibrate only.
I have requested a new phone...

 

[Bruce McConachie]

Just wondering if there was any solution found or do I need a new phone? My pixel has started doing the same.

 

[Mungus99]

Just wondering if there was any solution found or do I need a new phone? My pixel has started doing the same.

I had a rogue game hijack my audio. Uninstalled said game, all is well. I have to admit I was pretty pissed off

 

[Emmanuel Landeros]

I just recently faced the same problem! It's been 3 days and I have not been able to use my microphone, my speakers stopped working, and Bluetooth issues since forever!!!

However, after a couple cache and data reset for Bluetooth and Network, it started working again (Bluetooth)
Speakers and microphone?
Try turning off your phone completely. Reboot. Then press and hold restart button from power menu to reboot in safe mode. Everything works. Delete all cashed apps, reset network settings, and delete cache on Bluetooth and other apps as well.
Seems to work fine now.
It'll come back, but contact Google support and let them know how frustrating this is and they'll send you a new Pixel!!!

 

[Aliacoo]

Just dealt with this in the last few days, my fix was simple, once I found it. Apparently pocket fuzz and whatever can collect in the headphone hole, putting, and keeping the phone in headphone mode. Take a Q-Tip and pull most of the cotton off, shove it down the hole, and twist. You really need to get deep in the hole. Apparently this releases the pins that think there is a headphone plugged in. Have a video or something on as you do this, and soon you will hear your audio return! It worked perfect for me! I plan on putting a tiny piece of tape over the headphone port from now on, since I never use it anyway. Good luck!!

 

[ddbtek]

Rebooting my pixel XL solved the issue until next time.

 

[illitero]

Just dealt with this in the last few days, my fix was simple, once I found it. Apparently pocket fuzz and whatever can collect in the headphone hole, putting, and keeping the phone in headphone mode. Take a Q-Tip and pull most of the cotton off, shove it down the hole, and twist. You really need to get deep in the hole. Apparently this releases the pins that think there is a headphone plugged in. Have a video or something on as you do this, and soon you will hear your audio return! It worked perfect for me! I plan on putting a tiny piece of tape over the headphone port from now on, since I never use it anyway. Good luck!!

I read this and proclaimed to my monitor, "What?! You'll just impact the debris and make things worse!"

Haha, confessions of sudden, uncontrollable vocal reactions aside: you genuinely run the risk of doing more damage than good. If not from packing any material into the bottom of the port, then from potentially damaging the pins. While I can appreciate the effort to remedying the problem in a logical way, it's just too risky to use something like a q-tip stem. I don't mean to be bossy or say that you're wrong, but the best tool to use would be something with a very fine tip that can reach down and hook into whatever's in there to pull it out. I have a sewing needle with the very tippy-tip bent so that it hooks into lint and efficiently pulls it out. I've cleaned out all kinds of things like headphone jacks, USB and charge ports, recessed ear speakers, and even some microphone pinholes with success and zero damage.

Despite my overreaction, I've seen worse used. I repaired a Nexus 6P a few months ago where somebody apparently used what looked like a jeweler's screwdriver on the headphone jack and completely shredded the housing. Two years ago a BlackBerry Passport in PRISTINE condition where somebody used what looked to be the same little flathead screwdriver to pry out the SIM card from the slot; a slot, by the way, that's spring loaded hahaha. Imagining the situation was funny, but whoever so carelessly did that ruined a phone that otherwise appeared as if it was brand new when it happened. I was able to SOMEHOW fix the pins to where they read a SIM card, but any resale was ruined because of how easily they could get jammed up again by the next person cramming their SIM in. So I just kept it and still use it occasionally.

The lesson is...uh...I dunno...

 

[Kpete5]

Mine was ok in safe mode, then i deleted a ton of apps and it worked briefly. Stopped working completely even in safe mode. Last night I forgot to plug it in and the battery died completely. Today it's working again. Maybe draining the battery all the way fixed it?

 

[donaldmd13]

Weird. This happened to me a couple weeks ago. Same thing...couldn't hear or talk on phone. Restart in regular and safe mode and sometimes it would work for a while. After a little bit...no workie. Had to get a replacement (that doesn't work right) from Verizon. Interesting...

 

[saenfinger]

My no sound issue turned out to be the dirty headphone port. Used my air compressor and about 80 psi to blow it out. Now works just fine.

 

[Nicolalose]

I got this issue, and worse. I lost all sound and the ice stopped working, whether playing media or making phone calls. I ended up with a mute pixel. It staid the same even in safe mode. When I tried to record a video, it said that an app was using the mic which was preventing the video to record sound. That's how I knew the issue was with a Google app.
So I deleted the recently updated Google app. I uninstalled YouTube VR, ARcore, and Android Auto which I strongly believe was the culprit (the recent update indicated improvement in voice control etc.).
Once those apps uninstalled, my pixel worked like a charm.
Hope it works for you.