- Jun 5, 2011
- 8
- 0
- 0
Since it is nearly impossible to send Google feedback, I must say I am disappointed in the Google Pixel XL. I waited nearly 3-4 weeks to receive my device. I finally receive it and I must say overall, the device is awesome. HOWEVER, I only was able to use it for maybe 2 hours before it randomly rebooted and got stuck in a reboot loop. I contacted Support and they led me through steps for wiping the device and starting over. Definitely was not happy that I had to do that but apparently that is the only option. Fast forward a few more hours and guess what? It happens AGAIN! So, with no other options, I wipe the device again and start over. Guess what? A few hours later it happened AGAIN! THREE times! I contact Google and ask what I can do. They want me to send me BRAND NEW device in for repairs - which can take 3-4 weeks before they determine whether or not to send a new device or send the repaired device back to me. This is a brand new phone, I shouldn't be having this issue. Why is it taking 3-4 weeks? Why would I want a clearly defective device back? Google told me they have no additional stock for a new device replacement and it would take 3-4 weeks to get a new device even if they were allowed to replace it with a new one. How do you not have stock to purely deal with warranty issues?
I was really looking forward to having this device but waiting 3-4 weeks is not acceptable for a "repair" or replacement. I've decided to return the device and get a refund. I must say for Google, I expected a LOT better customer service and processes. Being pushed away from a great device is a bummer. I wish there was a better resolution. I still would like the device but I guess it was not meant to be.
I was really looking forward to having this device but waiting 3-4 weeks is not acceptable for a "repair" or replacement. I've decided to return the device and get a refund. I must say for Google, I expected a LOT better customer service and processes. Being pushed away from a great device is a bummer. I wish there was a better resolution. I still would like the device but I guess it was not meant to be.