Please Help! 21gb in Misc of my total storage.

[AC Question]

I have an LG G2. I had to hard reset my phone after a failed OS upgrade to 5.0.2. Before I upgraded, I have around 21gb of files. Photos, videos, apps, musics, etc.

Now, I didn't do backup since I did not expect the failure to happen. After hard reset, everything went fine. I have upgraded OS, The phone runs smoothly. I'm almost good at not recovering the files however, I only got 8gb usable in a total of 10gb. My phone is an LG G2 32gb D802.

Please help me with this. I badly need it. Thanks in advance!

 

[Javier P]

If you tap on the misc files, do you get a detailed list of what's included in there? You could post a screenshot with that information and we'll try to figure this out.

 

[Loyd Wally Riveral1]

Hi. I'm the TS. Here, in the screenshot, you can see that most of the 21gb is in "System Data" and is grayed out. Please help me with this

 

[Javier P]

Hello, thanks for registering and welcome to the forums!

That's strange. 21gb seem a lot for system files. There's nothing you can do with those files, they are protected. Maybe there's a bad storage reading or the failed update messed things up. Have you considered another factory reset? You could install a file Explorer from the Play Store and check if the readings are different.

I think you can't wipe the cache partition easily with LG phones. You could try just clearing cache, rebooting the phone and see if it makes a difference.

I'll check around and let you know.

 

[Loyd Wally Riveral1]

Hi. I used an Explorer App. The reading is 10gb Still, the 21gb is missing. This is really frustrating. I hope you can help me.

 

[Javier P]

Not sure what else to suggest short of another factory reset, and I'm not even 100% sure this could fix the problem. Maybe the failed update left some big system files behind.

Rooting and flashing the ROM could be another possibility but it's a complicated process if you're not familiar with it. I asked around and no one saw this problem before.

Tell us how it goes.

 

[Loyd Wally Riveral1]

Well, guess I can just sigh right now. I just wish I didn't upgrade my OS in the first place. I lost very important data, I lost a huge slice of my storage, and there's no available troubleshooting for it. This is just insane :/ I will try rooting and flashing the rom and I'll let you know. Thanks for the help.

Also, I have already tried hard reset around 5 times, didn't help. I'm now in contact with LG support, hope they can help.

 

[Sidrah Sajjad]

Did you get tge solution?? Cause i am having the exact same problem please if you know what to do them please kindly tell me i am totally overwhelmed with this problem

 

[nahoku]

A couple of threads already in the forum seem to be pointing to Google Play Services causing this issue. Not sure if it's related to your issue, but worth a read. Read THIS and THIS.