Hi all,
I am hoping someone in the forums can help me. I have received no help from VZW in store techs, the Twitter support person, or via the phone. So here is the short story.
-I purchased my original Note 2 December 2012
-9/17/13 while traveling my phone stopped connecting to wifi
-9/18/13 I went to VZW store in TX. They did some "troubleshooting" and a factory reset. This didn't work so they ordered me a replacement
-9/21/13 I get replacement #1 and set it up and charge it yada yada...well while it is charging the battery life is decreasing. So I stop messing with it and let it charge. I take it off the charger because I am onsite for work and need to get things done. Within one hour I had lost 30% charge.
So I go to the VZW store again and the guy does no troubleshooting and orders me a 2nd replacement.
9/24/13 I receive replacement #2. I charge it up and it is good to go. I unplug the charger and it shuts off. Well that is strange. I turn it back on and the battery has drained which I found strange. I plug the charger back in, unplug and it shuts off. WTH. So by this point I am beyond frustrated. I had to buy an external charging pack because I have super long days while working and can't be without my phone.
What are the odds someone gets two bad phones in a row.
So I decide well maybe it is the battery. I go back to Verizon store and want to get what I think is a defective battery replaced. The tech guy wants to charge me for a replacement battery and I am not having that. I leave the store and call VZW support. The lady is really nice and overnights me a new one.
9/26/13 I get the replacement battery. Swap it out and charge it up! well guess what!? The same thing is still happening. My battery is draining at lightening speed. I can not believe this!
I need help because I am at a lost of what to do. I have the Wakelock Detector app but it doesn't show anything odd and neither does the GSam battery app.
I am hoping someone in the forums can help me. I have received no help from VZW in store techs, the Twitter support person, or via the phone. So here is the short story.
-I purchased my original Note 2 December 2012
-9/17/13 while traveling my phone stopped connecting to wifi
-9/18/13 I went to VZW store in TX. They did some "troubleshooting" and a factory reset. This didn't work so they ordered me a replacement
-9/21/13 I get replacement #1 and set it up and charge it yada yada...well while it is charging the battery life is decreasing. So I stop messing with it and let it charge. I take it off the charger because I am onsite for work and need to get things done. Within one hour I had lost 30% charge.
So I go to the VZW store again and the guy does no troubleshooting and orders me a 2nd replacement.
9/24/13 I receive replacement #2. I charge it up and it is good to go. I unplug the charger and it shuts off. Well that is strange. I turn it back on and the battery has drained which I found strange. I plug the charger back in, unplug and it shuts off. WTH. So by this point I am beyond frustrated. I had to buy an external charging pack because I have super long days while working and can't be without my phone.
What are the odds someone gets two bad phones in a row.
So I decide well maybe it is the battery. I go back to Verizon store and want to get what I think is a defective battery replaced. The tech guy wants to charge me for a replacement battery and I am not having that. I leave the store and call VZW support. The lady is really nice and overnights me a new one.
9/26/13 I get the replacement battery. Swap it out and charge it up! well guess what!? The same thing is still happening. My battery is draining at lightening speed. I can not believe this!
I need help because I am at a lost of what to do. I have the Wakelock Detector app but it doesn't show anything odd and neither does the GSam battery app.
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