PLEASE HELP!!! Gallery and camera frozen.

[Meggan Dennis]

So i had an album in my gallery called picasa or something, anyway it wouldnt let me delete it so i followed someone on heres instructions by clearing data in google frame application and gallery app and successfully deleted it.
But now my whole gallery and camera have completly frozen. I cant view my pics or take photos. I have done a factory reset but it didnt help. I am sure it has stuffed up through deleting the picasa album and stuffing around with the google framwork app.
I am at a loss as to what to do and its really frustrating.
Any ideas????:'(

 

[meyerweb#CB]

You did a full factory reset? As in wiping out all your apps and data? If that's actually what you did, and it still doesn't work, I'm not sure what the answer is. Well, I do have an idea, but first please confirm that you went to Settings / Back up and reset / Factory data reset, or that you booted into Recovery and did a Factory reset there. If this is what you did, have you attempted to restore anything after the reset. If so, how?

Also, what version of the S3 do you have (what carrier or unbranded?) Are you rooted?

 

[bigjerm7]

I have the same problem when I try to delete pics from my camera.

Sent from my SAMSUNG-SGH-I747 using Android Central Forums

 

[meyerweb#CB]

I have the same problem when I try to delete pics from my camera.

Try clearing cache from both the camera app and the gallery app.

 

[Meggan Dennis]

Hi yes i did a full factory reset that way. I have also ckeared catch etc etc
Re installed apps etc but as gallery is a pre loaded thing that doesnt wipe to be re installed.
I am on a plan with optus. What is rooted?

 

[meyerweb#CB]

Hi yes i did a full factory reset that way. I have also ckeared catch etc etc
Re installed apps etc but as gallery is a pre loaded thing that doesnt wipe to be re installed.
I am on a plan with optus. What is rooted?

A factory reset will completely rebuild everything on the phone, including the pre-installed apps. The reason I asked about reinstalling apps is because it's possible that some other app you've installed is interfering with the Gallery. Not likely, but possible. If you've installed any other camera or image processing apps I'd suggest uninstalling them, rebooting, and see what happens.

Another possibility is that you have a corrupt image file or image index that's causing the apps to lock up. If your images are on a removable SD card, try unmounting the card, removing it, and reboot. If they're on the internal card, back them up to your computer and delete them, and then reboot.

(If you don't know what rooted is, don't worry about it.)

 

[LaTara Wilson]

I am having the same problem now my phone is completely slow through out the whole thing. I put it n safe mode so no more damage can be done. please help even in safe mode I am having problems.

 

[GSDer]

LaTara,
Which "same problem" are you referring to:
- you deleted the Picasa folder
- you can't use the camera to take pictures
- the Gallery app is slow/non-responsive
- nothing at all to do with the above but your whole phone is slow
What have you already tried to fix the problem, other than putting it in Safe mode?

Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk 2