Please help with micro SD problem - (not detecting micro SD card)

[Android Central Question]

Hi, I've bought brand new Motorola Moto G3 (2015). And it has an issue with micro SD card.

I have inserted 16GB new micro SD card in the slot, formatted (as prompted by android) it to be "internal storage" - it immediately said to be "ready for use", I looked and it does show up in the Settings - Storage & USB as SD card, HOWEVER, I cannot access the SD card from PC (windows 10) - it only shows internal storage of 4.54GB. ALSO I cannot access SD card using file manger apps - I'm using File Manager + (I've also tried many other with the same result) - It says SD card not available.

16GB SD card file system is FAT32.
I've tried wiping the cache partition - nothing works.
Android version is 6.0.1

Please help if you've had similar problem

Thanks
Max

 

[Javier P]

Welcome to the forums. When you set up a card as adoptable/internal storage it must be kept in the device and can't be read, or formatted, from a different one.

This is a bit old, but still helpful.

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/101006/p/30,6720,9151