Pre-installed screen protector question.

[mustang7757]

I did email a guy I often work with in customer service and he told me to go back to store and if its a production defect they will give me all my "options" I feel like the only option should be to give me a new phone. I just can't shake the feeling that I didn't get a new one.

What have you decided?

 

[Misszell]

I'm still rocking my factory pre installed screen protector from the launch of the S20 Ultra.

I would take that phone back and demand a New/Sealed phone as they all come from Samsung with the screen protector installed.

Also don't pay $35.00 restocking fee as you purchased a NEW phone and not one that some counter jockey peeled the screen protector off of.

Call for the manager or their corporate office.

I know. I wish I was confrontational but I'm just not. I just purchased the phone on Sunday so I have some time.

 

[Mike Dee]

Well I just called the store I bought it at. He insists that they do not sell used phones, and that the rep who sold me the phone must have taken it off. He said I could bring this in and exchange it for 35 dollars. Ugggh

Well if that's his story let him get the 35 dollars from the rep that took it off. It's a screen protector, not a protective shipping film.

 

[mustang7757]

Well if that's his story let him get the 35 dollars from the rep that took it off. It's a screen protector, not a protective shipping film.

Exactly

 

[felloffthetruck]

I know. I wish I was confrontational but I'm just not. I just purchased the phone on Sunday so I have some time.

Just do it !

These phone are very hard to get a decent screen protector to work on. I'm happy to have my factory installed one and I'm careful with it.
The only other option is the Whitestone Dome and it's a pain to install.

 

[Misszell]

Ugggh. Well I ordered one on Amazon that got decent reviews. So fingers crossed. But yes guys I agree. I dont remember the guy who sold me the phone taking it off but if he did I would have thought that it was just one of those stickers that comes on electronics and thought nothing of it. Maybe I'll have a couple drinks tomorrow and call back and bit#@ ??????

 

[Misszell]

And its not like I cant afford the 35 bucks. Its the principle of it.

 

[Morty2264]

And its not like I cant afford the 35 bucks. Its the principle of it.

Oh, absolutely. It's *totally* the principle of the thing! Please keep us posted. Sales reps think they know things, but...

 

[Misszell]

In better news, I just applied one of the screen protectors that I ordered and it went on beautifully. Not one bubble and its laying down completely flat.

 

[mustang7757]

In better news, I just applied one of the screen protectors that I ordered and it went on beautifully. Not one bubble and its laying down completely flat.

Glad to hear that

 

[felloffthetruck]

In better news, I just applied one of the screen protectors that I ordered and it went on beautifully. Not one bubble and its laying down completely flat.

Cool, what kind of protector is that?

 

[Morty2264]

In better news, I just applied one of the screen protectors that I ordered and it went on beautifully. Not one bubble and its laying down completely flat.

Yay! That's awesome! Which brand did you go with?

 

[Misszell]

Nothing fancy. The brand is called Qitayo.

 

[fanofandroid69]

Just because someone told you it would be $35 doesn't mean you have to stand for that. I would call and talk to the store manager and if he was the store manager then I would go higher. People will do to you what you let them do to you. You should be able to exchange that phone with no charge whatsoever. Don't let them do anything less.

Agreed! It def should come with a pre-installed screen protector. 35$is bollucks.

 

[felloffthetruck]

Nothing fancy. The brand is called Qitayo.

If it went on so perfect it must only have adhesive along the edges.

 

[monty Stinson]

Use the factory for a few months, then put on the Whitestone Dome, feeling alot better with it on.