Premium Care Claim

[TylerLV76]

Hello again haha. Dropped in to Verizon but they were worse than Samsung so I ended up leaving. I dropped the faulty replacement off to Fedex, should be picked up on Monday morning. Samsung claims that they will schedule the Dish in-home swap once Fedex picks up the phone. I don't want to be a snot, but, after all of this, I better get a new phone or at least the black model I'm paying for

Wait a sec, they sent you a different color than what you bought??? I'm just about to sign up for premium care but I'll be d@$&ed if they'd send me a different color than the black one I paid for.

 

[doggy2965]

I was right need to rename below average care by samsung

 

[cocob89]

Wait a sec, they sent you a different color than what you bought??? I'm just about to sign up for premium care but I'll be d@$&ed if they'd send me a different color than the black one I paid for.

Yup, they sent me a silver one. Their terms say they can't guarantee the same color. However their terms also say if there aren't any like new refurbs available, they'll send a credit for the value. When I asked about that after the whole backorder debacle, they claimed that rule didn't apply to the S8 family because the phones are new. If I don't get a black phone on Monday, Tuesday at the very latest, I'm going to lose it

 

[TheyCallMeBT]

I know it doesn't help now, but Square Trade does phone insurance. I haven't used them for that. But I always buy the $10 insurance on a $100 office chair from Staples (in store) through them. Making a claim on it for the leather coming off was really easy and they didn't give me any issue. Hopefully they're just as good on the phone side.

https://m.squaretrade.com/m/smartphone

Edit: actually it may help now because you have 30 days from purchase date to enroll in it.

 

[justin1578]

I know it doesn't help now, but Square Trade does phone insurance.



Edit: actually it may help now because you have 30 days from purchase date to enroll in it.

My understanding of SquareTrade is you can add a device within 30 days that is nit damaged. So he could add it to the replacement. Also if you already have carrier insurance you can swap at any time.

 

[steelers1]

Yup, they sent me a silver one. Their terms say they can't guarantee the same color. However their terms also say if there aren't any like new refurbs available, they'll send a credit for the value. When I asked about that after the whole backorder debacle, they claimed that rule didn't apply to the S8 family because the phones are new. If I don't get a black phone on Monday, Tuesday at the very latest, I'm going to lose it

How the heck can the rule not apply to the s8? Premium Care is new and only available to the s8! I would be furious with Samsung if I was you. I'm regretting signing up for premium care now. I thought they would actually be a good option but it sure don't sound like it now.

 

[TylerLV76]

How the heck can the rule not apply to the s8? Premium Care is new and only available to the s8! I would be furious with Samsung if I was you. I'm regretting signing up for premium care now. I thought they would actually be a good option but it sure don't sound like it now.

I think after the phones been out for a few months things will smooth out. I looked into other options but really none of them compared. SquareTrade looks good but if you use up the coverage you cant renew it. Ive got Worth Ave Group on my G6 but I dont have much faith things will go very smooth.

 

[gvndeb60]

I am going to ask a very dumb question, so forgive me.

Are you calling the actual reps for the Premium Care? I ask bc I had an issue and just dialed Samsung Customer Care through the Samsung+ app, and it just took me to normal customer care who was less than helpful. I hung up and found a 1-800 number dedicated to Premium Care and it was a night and day difference.

 

[cocob89]

Yes, I had the actual Premium Care department aka Assurant. I called today since the faulty replacement is in transit, and they said they were shipping another. Haven't received the shipping info yet. If it's "backordered" again, I quit. They'll just have to refund me my deductible and I'll look elsewhere for help. I'm really hoping I get the tracking email tonight or tomorrow morning

 

[doggy2965]

your pasting for their service it should never be out of stock if they dont have a refurbished one they should send you a brand new one.

 

[TheyCallMeBT]

My understanding of SquareTrade is you can add a device within 30 days that is nit damaged. So he could add it to the replacement. Also if you already have carrier insurance you can swap at any time.

I'm NOT advocating fraud here. But just asking a question. Do they check that the device is not damaged in any way?

 

[Blues Fan]

I wonder how this Premium Care compares to Apple Care when needing a repair or replacement.

I knew this new Premium Care would turn into a debacle.

 

[cocob89]

your pasting for their service it should never be out of stock if they dont have a refurbished one they should send you a brand new one.

That's what their terms imply but they gave a cheeky work around when I asked about it.

 

[ol_jackburton]

I wonder how this Premium Care compares to Apple Care when needing a repair or replacement.

I knew this new Premium Care would turn into a debacle.

In the past i filed two claims with apple care and i have to say the service an turnaround was great. You do receive a refurb device, but the whole process is very smooth and you always feel like they care about your satisfaction.

I do like my samsung phone and i do like the android OS, but for just straight up customer service apple has it down.

 

[doggy2965]

I have the S8+ which is by far my favorite samsung device. customer service even with their other products has always been their biggest problem

 

[gvndeb60]

I'm NOT advocating fraud here. But just asking a question. Do they check that the device is not damaged in any way?

Not sure about square trade, but most require a waiting period to prevent people from signing up and doing an immediate claim.

 

[trucksmoveamerica#AC]

Not sure about square trade, but most require a waiting period to prevent people from signing up and doing an immediate claim.

Asurion used to require a completed outgoing and incoming call.

 

[Qc_Anubis]

If you already made a claim that must suck =/ although i haven't taken samsung's "premium" insurance i did participate in a promotion for a free speaker, when i got the approval email it said i'd get a shipping confirmation in 72 hours,i waited 2 weeks before contacting them and oddly enough soon after i received the email and mine got shipped MUCH quicker than they said it took (samsung said it would take about 6-8 weeks for me to get it) got it in less than a week.

In other words asking too many questions and precising what's going on i got my free speaker in much less than 6-8 weeks lolz

 

[vwite]

Wait a sec, they sent you a different color than what you bought??? I'm just about to sign up for premium care but I'll be d@$&ed if they'd send me a different color than the black one I paid for.

In the terms they say they don't even guarantee the same device, I have not heard any cases of people getting a different phone but they only guarantee a device of "similar quality"

 

[cocob89]

Called again, devices backordered again. The rep tried to refund my deductible which I thought was a courtesy, ha! Nope, she wasn't going to refund it and I'd have to file another claim and repay it. What the heck kind of solution is that? I'm really disgusted by their service. It's Assurant but I feel like Samsung is to blame for choosing a crappy partner for their program.