Problem with the clock app

[smoothrunnings]

I keep my Samsung apps and OS up to date.

The problem started I think after the last OS update. The clock app which has several alarms set it in, one 6am, 7am and 730am no longer makes a sound when it goes off. This is odd as I know for sure it would go off even if I turned my volume on my phone but cannot figure out why its not doing it now. I emailed Samsung and well you know Samsung they asked to clear the cache and some other things which being IT I have already done, so I tried them again to no avail.

The only thing I can think of doing is the dreaded phone wipe unless someone can possibly offer me a solution here?

Thanks,

 

[LightningGA]

This Android alarm clock bug is a wake up call for some angry users https://www.androidcentral.com/android-alarm-clock-bug-wake-call-some-angry-users

 

[joeldf]

I saw that article yesterday. I have the S20 FE, but use the Google clock for my alarm. The article suggests that Pixel users are having the issue. No real indication that other phones have that problem too.

This is the first I've heard of a Samsung user having the same issue.

Might have to switch to the Samsung clock just to be sure.

 

[smoothrunnings]

I guess if Google doesn't get off their arse to fix it a lot of us will by buying an iPhone next.

 

[Laura Knotek]

I used the Samsung alarm app this morning on my S10+, and it went off as usual.

 

[mustang7757]

I keep my Samsung apps and OS up to date.

The problem started I think after the last OS update. The clock app which has several alarms set it in, one 6am, 7am and 730am no longer makes a sound when it goes off. This is odd as I know for sure it would go off even if I turned my volume on my phone but cannot figure out why its not doing it now. I emailed Samsung and well you know Samsung they asked to clear the cache and some other things which being IT I have already done, so I tried them again to no avail.

The only thing I can think of doing is the dreaded phone wipe unless someone can possibly offer me a solution here?

Thanks,

Have you reset the stock alarm app? Clearing its data then force stop.

 

[smoothrunnings]

Have you reset the stock alarm app? Clearing its data then force stop.

Yes I have done this as Samsung asked me to and it still doesn't sound the alarm, the alarm goes off but there is no sound.

Is there any other 3rd party Alarm Clock app that someone can recommend?

 

[mustang7757]

Yes I have done this as Samsung asked me to and it still doesn't sound the alarm, the alarm goes off but there is no sound.

Is there any other 3rd party Alarm Clock app that someone can recommend?

Im very surprised that clearing data then force stop didn't work , try Google clock ?

 

[mustang7757]

Make sure not using bixby routines or DND ,