Question Problem with Tidal mobile App and bluetooth calling

[Gareth2665]

I have the galaxy S22 (Fully up to date and One UI 7) and use the Tidal Music App. I play music via an Audison B-Con (High Res bluetooth stream).

If I am playing a track on Tidal and get an incoming call it only rings on the handset and not the head unit as normal. It does however mute the music that is playing. If I answer the call I cannot hear the caller and they cannot hear me.

If I press pause on Tidal for the music playing the sound suddenly kicks in and works as normal. The head unit sounds a ringing tone and when I answer i can hear them, and they can hear me.

I did try with Spotify and this all worked as normal and only seems to be when using Tidal.

It only happens when actually playing a track. I'm not sure if Tidal is muting everything or the handset.



Any Ideas?

 

[VidJunky]

I asked your question to Google and to my surprise, Google says this is known issue with the Tidal app. You can read more here. It goes on to say that users have reached out to Tidal about this but does not say if they found solutions.

You can find the Tidal support page here. Perhaps the question has been asked and answered, or maybe you can ask this question.

Other options include sending feedback either through the app's settings contact link, the contact link at the app's page on the Play Store.

Let us know what you find. Best wishes.

 

[Gareth2665]

VidJunky,

Thank you for your input, i appreciate you taking the time to help.

I have not been able to find any similar problems searching Google. Mainly just standard sound issues with headphones, or any sound playing etc.

I have been back and forth with Tidal a number of times with suggestions for me to try. Their response times were very good to be honest. Some options were completely irrelevant so not sure they completely get the point of the problem.

Their last e-mail yesterday stated they believe the problem to be connected to something outside of Tidal.

 

[VidJunky]

It could very well be an outside app. Based on that we can do some troubleshooting together to test a few things.

We can start with the basics. Restart the phone. start the app and have someone call you. What is the result?

Close all of the background apps by opening your multitasking page, where it shows all of your recent apps, select close all, start the app, and have someone call you. Result?

Clear the app cache, force stop the app, reopen the app, and have someone call you. Result?

Cear the phone's Cache Partition, restart the phone, start the app, and have someone call you. Result?

Clear the app data, force stop, reopen app, and have someone call you. Result?

I looked up if Tidal required an internet connection and I was told it did not. The test would be to put your phone in Safe Mode, start the app, and have someone call you. Result?

Uninstall the app, reinstall the app, sign-in or whatever is required to start the app the app, have someone call you. Result?

If it still happens after all of those, the indication is strongest for it being the app. At which point there isn't likely to be much we can do, but I have one more idea at the end.

These tests are progressive, you can choose to skip some or go in any order but as laid out they go from the least painful to the most with the last two being the ones that will change any settings you've changed from default and signing in again.

The last thing might be to try an outside app like Tasker. Tasker is like, Google Routines or Bixby Routines only with more control. No need to go into it all before you've you completed testing but I do not believe either of the routine apps can pause playback. This would be a permanent work around, but let's not get ahead of ourselves with that. Let us know what you find and we'll go from there.

Clearing cache and data on your device.
Settings>Apps>Tidal>Storage>Clear cache/Clear data

Safe Mode activation
Press and hold the power button until the options to restart, power off and all of that appear>hold the power off option until the option for Safe Mode appears. Select this and allow the device to restart.

Clear Cache Partition
Power off the device>wait 20-30 seconds>Press and hold the volume up button and power button until the Samsung splash screen appears and release the power button while continuing to hold the volume button>when the phone displays the bootloader options, use the vol +/- buttons to navigate the menu> select Clear cache partition and allow it to preform the task>scroll to the Reboot device>done.

 

[Gareth2665]

It could very well be an outside app. Based on that we can do some troubleshooting together to test a few things.

We can start with the basics. Restart the phone. start the app and have someone call you. What is the result?

Close all of the background apps by opening your multitasking page, where it shows all of your recent apps, select close all, start the app, and have someone call you. Result?

Clear the app cache, force stop the app, reopen the app, and have someone call you. Result?

Cear the phone's Cache Partition, restart the phone, start the app, and have someone call you. Result?

Clear the app data, force stop, reopen app, and have someone call you. Result?

I looked up if Tidal required an internet connection and I was told it did not. The test would be to put your phone in Safe Mode, start the app, and have someone call you. Result?

Uninstall the app, reinstall the app, sign-in or whatever is required to start the app the app, have someone call you. Result?

If it still happens after all of those, the indication is strongest for it being the app. At which point there isn't likely to be much we can do, but I have one more idea at the end.

These tests are progressive, you can choose to skip some or go in any order but as laid out they go from the least painful to the most with the last two being the ones that will change any settings you've changed from default and signing in again.

The last thing might be to try an outside app like Tasker. Tasker is like, Google Routines or Bixby Routines only with more control. No need to go into it all before you've you completed testing but I do not believe either of the routine apps can pause playback. This would be a permanent work around, but let's not get ahead of ourselves with that. Let us know what you find and we'll go from there.

Clearing cache and data on your device.
Settings>Apps>Tidal>Storage>Clear cache/Clear data

Safe Mode activation
Press and hold the power button until the options to restart, power off and all of that appear>hold the power off option until the option for Safe Mode appears. Select this and allow the device to restart.

Clear Cache Partition
Power off the device>wait 20-30 seconds>Press and hold the volume up button and power button until the Samsung splash screen appears and release the power button while continuing to hold the volume button>when the phone displays the bootloader options, use the vol +/- buttons to navigate the menu> select Clear cache partition and allow it to preform the task>scroll to the Reboot device>done.

Thanks again VidJunky,

I have tried just about everything. Uninstalling and re-installing Tidal, unpairing, and so on.

The fact it does not happen with Spotify, the radio, and works perfectly all other times unless an actual track is playin on Tidal makes me convinced itsa a gremlin with my phone and the Tidal mobile App.

I even installed Tidal into the head unit and when playing a track from that it works fine.

Then simply pausing the track on the phones Tidal App makes it kick in fine.

When a call comes in tidal is not only muting the music audio but seems to be muting all sound.

 

[VidJunky]

Yes other apps may work, but if there is a bug with the Tidal app, which is not the same app as the one you installed on your head unit, it's similar, but there are differences, just saying, but if there is a bug in the mobile phone app version of Tidal, that allows interference from other apps, this would be how you might figure that out and from there we should be able to figure out which app that would be, thus solving the problem but if it is of no concern, then I guess we're done.

Good luck and best wishes.

 

[Gareth2665]

Yes other apps may work, but if there is a bug with the Tidal app, which is not the same app as the one you installed on your head unit, it's similar, but there are differences, just saying, but if there is a bug in the mobile phone app version of Tidal, that allows interference from other apps, this would be how you might figure that out and from there we should be able to figure out which app that would be, thus solving the problem but if it is of no concern, then I guess we're done.

Good luck and best wishes.

I tried all the options you gave me but still the same result.....however i have managed to find the problem. Its the Audison B-con that is causing it.

Even just playing Tidal in the van through the phones speakers still caused the problem which was strange.

Then I decided to turn the bluetooth off to the B-con as although I was playing the sound through the phone speakers the B-Con was till connected to the bluetooth.

Once I disconnected the B-con, played Tidal through the phones speakers it worked perfectly fine.

Thank you for your help, It is much appreciated.